Metro by T-Mobile

I stopped by today and it was very busy but I waited in line and got my internet and phone back on relatively smoothly. Despite being busy, the service at this Metro PCS store was excellent. For only one woman Kitty, efficiently managed the crowd and provided attentive assistance. Kudos to Kitty and her team for their professionalism and dedication to customer satisfaction!
Apr 4th, 2024

It is really sad that we just closed down two different accounts today due to tour customer service the lady behind the counter today with the brown hair curls in her head was rude today over the phone we called to talk aboit a line we added last month it was supposed to be 65 more a month but when the bill got due it was 90 over the bill we called in to question the bill and the lady decided to talk over us over the phone when she should of listen fully and if she couldn't help us send us to somebody who can she decided to hang up the phone then once we called back she stated her name was kitty and if we wanted to complain we can which is very unprofessional so then we still could not get in touch with metro because the phone bill was due so it will not let us connect to them we had no choice but go there and then we got there she asked us if we needed to be helped and once we started explaining again she said she dont want to deal with us because she has other customers even tho we waited in line like any other customer and waited to be seen messages to management and HR get rid of her we have been with metro for the last 15 years we use to like to vist this store because of the good service we even drove from the westside to thid location because this is our best location to go to but after today we will be changing companies overall!
Apr 4th, 2024

The best metro by t mobile by far ..
Jan 10th, 2024

I asked about upgrades and the associate turned me away telling me they dont have the phone I want before asking what kind of phone I wanted . When I called him out on it he told me he doesnt know how it works. They probably take good care of new customers but now existing ones. Unfortunate.
Oct 30th, 2023

Xavier was a big help he's great
Oct 29th, 2023