Comfort Inn Saint Paul East

MrTbag 81 _{on Google}

Apr 1st, 2024

I would recommend anyone to stay anywhere else but this hotel. Traveled 12 hours for a family emergency and was stuck in a snow storm and had to find a hotel to pull off at.
Our first room we booked the toilet was broke and would not flush. 2nd room we received was dirty and the air conditioning did not work.
The staff I have delt with have the worst and suckiest attitude Ive ever experienced at any business. Left my wallet in the room and asked Dana to please see if she could go and check the rooms and in response I was told im not doing that, whenever floor staff start cleaning rooms they will check had to get in touch with the general manager and thankfully she went up and found it for me.
After I was told I could come by and pick it up Saturday or Sunday. I came back through Minnesota to pick it up. Little did I know my wallet was locked up in the general managers office and I was never told she was going to be gone until Monday. the problem I had was the same front desk worker Dana refused to help me again. She only called once and said yeah theres nothing I can do when the GM didnt answer I asked if she had a corporate number or a on call manager to get in touch with and refused to help me find someone that can unlock the office and was told its not my problem and technically we can hold your personal property until a GM returns to work. I asked to be compensated to maybe stay 3 days until the GM returned back to work Monday and was told no. This situation got way out of hand when she started raising her voice and started to walk away from me and told me Im not dealing with this you can go find another hotel and wait after I stated that I live 7 hours away and I cant just drive back.
This hotel is ran so unprofessionally. I do not recommend staying at this location

Jesse Doudna _{on Google}

Feb 9th, 2024

Great location right off highway, large truck parking is limited, rooms are large and comfortable

Irene Pruess _{on Google}

Feb 8th, 2024

Great place to stay. Quiet, good breakfasts, two restaurants within walking distance! Once you're there you don't need to get back in the car!

Ed Minnesota _{on Google}

Jan 27th, 2024

We have stayed here before with our Future Leader Dog. The staff have always been welcoming. We will be back!