Chad Babcock - State Farm Insurance Agent

Paul Warden _{on Google}

Apr 21st, 2022

Update: I have added a star to my original review. The office has recently been in communication with me to assure me they are still working on this. Again, had I known this I wouldnt have left a one star review. I will update once the situation is resolved, but I do believe the office is making a sincere effort to correct the problem.
*Original post: As a former agent, I would warn you against using this office. Here is a summary of what shouldve been a non-issue that escalated at my expense. Despite being patient and polite throughout this entire process, I am now being asked to foot the bill for their poor communication and negligence. Ive never made a claim. Ive never asked anything of them. All I have done is pay my premium on time and jump through every hoop that theyve asked of me. And this is how Im rewarded.
*August 2021 - Bought a second vehicle, told our drive safe and save discount would not extend to the second car.
*February 2022 - Bought a new car to replace first vehicle. Quoted ~$275 for 6 months. Told drive safe and save beacon was on its way.
*Late February 2022 - Called to ask where beacon was. Told by customer service that it had not been sent yet. Requested one.
*Early March 2022 - Yet another call to upsell my coverage and offer life insurance (which I have declined three times this year). Let them know the Beacon had not yet arrived and they promised to send it.
*Early March 2022 - I received a notice saying I will lose my drive safe and save discount if I dont set it up soon. Call to customer service confirms that a beacon has never been sent. Customer service agent agrees to send beacon and apologizes.
*Mid March 2022 - I called the local office again and was told they dont know why my beacon hasnt arrived and seem to want to blame it on the mail service. I remind them that their system does not show they have ever sent me a beacon. They promised to look into this and send another one.
*Mid March 2022 - A beacon finally arrives and we set it up within an hour.
*Late March 2022 - I receive a bill for about $150 because my drive safe and save discount has been canceled. I called customer service and they said that my local agent shouldve notified the corporate office about my difficulty in receiving a beacon but now theres nothing they can do.
*Late March 2022 - I called the local office and they say that theyre working on it. They promise to get back to me.
*Yesterday - I receive a bill for $115 as some sort of consolation prize. So essentially after months of trying to get them two for fill their duty to me as a customer I am asked to pay extra. No email or phone call explaining the process or the outcome.

Hailey Houtz _{on Google}

Dec 23rd, 2021

Erik gave me a quote and was professional, knowledgeable, and kind. Made me feel comfortable and was understanding of what I needed!

Jen Babcock _{on Google}

Dec 21st, 2021

All of Chad's employees and Chad himself make sure we are always taken care of. I refer his State Farm to anyone who might be looking for insurance and even those who aren't.

Emily Mitchell-Johnson _{on Google}

Dec 13th, 2021

I've been working with Heather. She has all the qualities I want in am insurance agent. Not only is she knowledgeable, she took the time to get to know me and my family. She also stays on top of all of my insurance needs. I'm incredibly happy with the service from her and her office.