Potbelly

I was getting a sandwich while a training was happening, and the manager explicitly told the team that if they couldn't find someone to fill in for them they still had to come in, in person, even if they're sick. They said they'd likely get sent home, but they had to at least check in. That's: 1. Gross 2. Violates ESST if the employee has a doctor's note, and I'm assuming Potbelly's doesn't offer health insurance to their part time employees so getting a doctor's note isn't affordable. I'm not surprised to see predatory and unsanitary work practices, but maybe don't announce it in front of customers. Also was asked for a tip at the register, so it's fun to see they know they're not paying their employees properly.
Mar 21st, 2024

Worst customer service I have ever experienced. I will never go back to this potbelly! The lady running the cashier has been extremely rude every time I've been hear. Never again!!!!
Feb 24th, 2024

Ordered skinny chicken salad. There was so little chicken salad on it that is was mostly lettuce and tomato. Shame because it is a good sandwich ( usually) but has to be a sufficient quantity to amount to more than the "fixins".
Feb 16th, 2024

The person training the new staff shouldn't even be working with customers. I was sitting waiting for my online order when the long haired blond woman snapped at the customer at the register for asking for a bag. It was unnecessary that she acted like that. Once he left, she bad mouthed him to the new employee while other customers were in the restaurant. Then I continued to wait my turn as another person came in waiting for their online order. Since he walked up and asked if his order was ready, she said I will work on yours because the other person isn't here. I was there! So my sandwiches sat there getting cold as she completed his order. When I walked up asking about my order, she then raised her voice at me and told me to be patient. She then hands me my bag with a huff. The food was good even though it was cold, but the service was absolutely disgusting.
Feb 13th, 2024

I can only get an order delivered to my location from this store, because the website doesn't let me change stores. They don't have any drivers and their DoorDash system isn't working, so my order just didn't go through. They also don't allow orders over the phone despite their phone system saying they do. And the website has a permanent error when trying to log into my account, so I can't even access my store rewards. The food is good when I can actually get it, but I have never had a good delivery experience with them.
Jan 23rd, 2024