MTM Hydro Parts

edit: the SGS28 was indeed defective, the trigger pin housing blew out. The plastic housing was weak and just didnt last and made the unit unrepairable. The company did send an upgraded unit and sgs28 valve repair parts. The upgraded unit hasnt exhibted the same issue in the last two years. The sgs28 was tossed out.
Dec 20th, 2022

A part broke on me and after providing my order number they sent out a new part, no questions asked. Would definitely shop here again.
Sep 23rd, 2022

This company has quality products. I've been using there pressure washing and detailing equipment for a couple years. One of the parts needed to be replaced, and their customer service was great from responsiveness and knowledge about the product requested!
Dec 23rd, 2021

This is a reputable company!! A company has to really impress me for me to take the time to write a review. Their customer service is absolutely top notch!! They are extremely professional, courteous and definitely want you to be 100% satisfied. Not only was my problem taken care of but I was also asked what else could they do to make me a happy customer? I will absolutely shop at this business again. I consider myself a lifetime customer. And by the way... their products are very well built and they totally stand behind what they sell. It is so refreshing to deal with a company in this day and age that really cares about their customers being 100% satisfied. I cannot say enough good things about this company. Debbie D.
Mar 24th, 2021

I live in Florida so all I can comment on is the mail order parts that I have received. I used a promo code from SEMA to order some stuff, one item being the PF22 foam cannon, the one that’s supposed to be best of the best and all that. It’s not that great. The one I got on amazon for $16 outperforms this thing all day. Same soaps, same pressure washer, same 1.1 mm orifice replacement that I did with the cheap one and the Trinova one I got for 1/4 of the price will out foam the PF22 any day of the week. The PF22 also leaks on the top when using it. I emailed the company about this and I was asking for help or guidance, not a refund or replacement or anything like that. I received a response that said sorry to hear I’m not happy with the product and they wanted me to take a video of the issues for them. Basically, they don’t believe me that I’m having these issues, or that the soap comes out extremely watery when using the foam cannon, even though the inexpensive Trinova one shoots out shaving cream consistency foam with the same exact measurements of water and soap. To MTM, I’m a liar and nothing more and I have to send video proof that this thing underperforms really bad. I am so upset I left a review on the BBB website and noticed the business isn’t accredited through the BBB, even though they have right on their website they are A+ rated. Great, no reviews makes it easy to be A+ rated. We’ll see if that lasts or not. To say I’m upset is an understatement since I’ve never asked for anything extra or to make a return or anything like that. I simply asked for help and I was accused of lying to them and having to send video proof the PF22 is not working right. Honestly it’s not that important and if they don’t care about losing customers that’s fine. Save your money and buy less expensive stuff that works better anyway. I highly recommend the Trinova one off Amazon which works way better.
Jun 22nd, 2020