Drybar - Wayzata

Always a fun indulgence! Stylists are talented open and fun.
Jan 23rd, 2024

I went in with brand new 24 blonde weft extensions to get a blowout. After washing the girl said oops you have some pink spots on your extensions. I left with not blonde hair but pink on the extensions that I could not get out with my regular hair stylist. I spoke with the owner on the phone and she told me to go buy new extensions. I will never touch a Drybar again.
Jan 12th, 2024

I am a founding VIP member and a double barfly with DryBar. I booked an appointment 10 days ahead of time. I am a black woman with curly hair so my appointment takes 90 minutes. I specifically go to DryBar so that they can wash, dry, and style my hair. However, a day before my appointment I was told not to come in because they didn’t have time for my appointment. Or I could come in with clean dry hair for them to style. I am only able to book appointments that provide enough time for my appointment to be completed (90 minutes) but it appears that they over booked. They had TEN days to figure it out but didn’t until the last minute. As a result, I was the one that had to cancel my appointment. The VIP member/double barfly that pays a shit ton of money each month had to be canceled. I can guarantee they didn’t even ask the client after me to reschedule or anything. Absolutely ridiculous & unacceptable. I will not be returning to this location ever again. I’ll be using my membership at Edina & not spending time or money at Wayzata. God forbid anyone makes time for the ethnic girl’s hair. I greatly miss the Coeur d’ Alene DryBar & their amazing customer service!
Nov 21st, 2023

Sep 25th, 2023

I contacted Drybar about hair and makeup for my wedding in the summer of 2022, one year until my wedding. I met with the owner, Jill S., who informed me they were available my wedding date for hair and she would be available personally for makeup. She told me to contact them in the new year to get a contract. Come January 2023, I promptly contacted her about the hair and makeup, seeking a contract to sign to get the date locked down. No response. I contacted again a few weeks later and finally, We had a phone call and all was well and was promised to be sent over later that day or the next morning. Nothing was ever sent. I spoke to my wedding party to get an estimate of who wanted hair and makeup and sent that over, hoping it would illicit a response. Nothing. Follow up email sent. Nothing. Then a few weeks later, I get a phone call from Jill stating she now has a family wedding that day and is unavailable for makeup but hair is still on. We spoke that day about my stress and disappointment with being ghosted and now a cancelation 4 months before my wedding. She ensured me that she had someone who could take over the makeup and that I would be contacted by her. She also ensured me that she had other options, too. She lectured me how she "runs a business" and "would never leave a client on their own" and how I'm a "priority" yet, I never received anything. It took days to get just one of the individuals name and contact. Finally, a hair contract was sent over but I asked to adjust the time to allow for more time with hair and again, nothing responded for days. After multiple emails and phone calls to the makeup artist recommended, I finally got a call back. The makeup artist is pregnant and due in July. She asked me if I would be okay with the possibility something could happen and not be able to show up my wedding day. What??? Obviously, that isn't okay with me. I reached out again to Jill to fix the time on the contract and to express my disappointment with recommending me someone who won't be able to be there, due to pregnancy. I asked for the other peoples contact information. Nothing. Once I sent yet another message another day to her again stressing to check her email and begging for a response, she ask me if I reached out to her artist (which I clearly laid out in my texts and email that she is not available due to pregnancy) and then said she will "re-reach out" to the "other artists" again supplying no information. She also asked me for the third or fourth time when my hair needed to be done by, which was stated multiple times both via text, phone calls, and emails. I still didn't have a hair contract for Dry on the Fly. Luckily, I was able to find another hair and makeup artist much more reliable and responsive. I would never trust the Dry Bar with your big day, or any day really. The owner is disorganized, has poor communication, and does not treat clients as a priority. Save yourself the last minute stress and go literally anywhere else.
Mar 9th, 2023