Red Lion Inn & Suites Branson

I would give this ZERO stars if I could. It was absolutely disgusting in the room. The bed sheets had not been changed and the bathroom had not been cleaned. When I called the property manager all she did was bring me clean sheets. There was dried blood on the underside of the toilet seat, and hairs in the bathtub, crumbs and hairs on the bed sheets, stains on the walls and desk. Just not ok at all. And not to mention they claimed they were Serving breakfast anymore AND THE TV WAS OUT. Just overall horrible experience. My husband and I have seven children and this was our date night that comes once in a blue moon. We had to leave our room and go in search of another hotel with available rooms. 0/10 would recommend
Apr 3rd, 2024

Great value, great pricing. My stay was purely business, not vacation, and was my first time ever trying these accommodations. When I first stepped foot in the room, I was pleasantly blown away by how clean, nicely adorned, and just plain comforting that the room actually was for both business travelers and vacationing families alike. Bravo Red Lion Inn Branson! Desk staff and management was fantastic too. They even offered to make me an 'after hours' pot of coffee, lol, gotta love it. Great place to stay for overall comfort and peace of mind. Charlie Johnson, Director, Veteran's Service League / Christian Caretakers Foundation.
Dec 29th, 2023

Dec 26th, 2023

BRANSON TRAVELERS NOTICE AND BEWARE: I made a reservation 2 months in advance of my anniversary for October 19th 2023. When I realized they had messed my reservation date up and made it for 9/19/23, I called and got it straightened out. I confirmed with the receptionist that it was all taken care of. She said my reservation had been moved to October. When I arrived they could not find my reservation. I showed them my reservation from my phone. The manager came out and after a lengthy investigation he told me that I should have come in September because that is when the original reservation was. I explained that there had been a mistake and the receptionist had straightened it out for me. Obviously she didn't. He would not reconcile the issue even though I had already paid. They would not give me a refund, neither would they give me a room. As matter of fact, they asked me to pay for another room. It was total chaos. Other customers standing there were in disbelief of what was happening. These are incompetent and unorganized people. Staff and management don't seem to have a clue and "Customer Service" certainly is not in their vocabulary. Please find somewhere else to stay. We ended up going a short distance down the street and finding another place to stay. At a later date, I was telling my family about this terrible experience and my brother said "Did you say RED Lion? I am not surprised". 10-22-23 update: Red Lion relations center reached out to me and basically let me know they are not responsible for individual motel locations, thus in effect removing themselves from any concern about this incident. I will never use this chain of motel again. As previously stated, my recommendation is to NEVER use Red Lion Inns & Suites motel chain. These people are not concerned with customer satisfaction 10-24-23 update: The owner reached out to me trying to get me to come back. You can read their response below. They left no means of reconciliation. Only empty words. I guess they want to see if they can extort another $100 from me. 11-7-23 update: Last update - We have now given up hope of getting this issue resolved. Please use this review to make an informed decision to not use their services. If you decide to go ahead and stay here, don't be surprised when you get disappointed. Look at the other reviews and you will see I am being honest with my review.
Mar 25th, 2024

Booked room for two nites, they did not clean our room or bring clean towels . I called the desk & was told they didnt have any clean towels because housekeeping didnt work that day. I ask if they could get us some clean towels out of another room that was unaccompanied, was then told that they were all full up, which they were not!!! I requested a reduction on our bill since there were no towels & they hadnt cleaned. The guy at the desk said he couldnt do that. He said he could send the manager down to talk to me, so I said send him. Needless to say the manager never showed up. Miraculously they did send a young man down with a load of clean towels.The bathtub wouldnt drain, while we were showering. The bathroom didnt have a heater & it was a cold week in Branson. Carpet didnt look to have been vacuumed either. Would not recommend this place to anyone, they were not the least bit helpful or concerned!! Breakfast area was just disgusting, food droppings everywhere. No one to tidy up between people eating. TERRIBLE experience, they need to step up their game or they will lose all business. DO NOT be fooled by the pictures they advertise on their website.
Dec 23rd, 2023