AAA Florissant Insurance and Member Services

Worst customers service ever I am 47 years old my wife 44 years old so clean driving history never accidents never any tickets online quotes and by phone different prices when I show in office was 3rd price always up they are scams customers be careful
Feb 12th, 2024

On 1/31/2024 I called the Florissant location for assistance. The rep was very rude, and hung up on me. I've been with AAA for 8 years. I'm going to transfer to another location.
Jan 21st, 2024

Up for my 1st renewal. Still have problems with them. Who is my agent. 2. Where is my 26% discount and how is this figured. They said they had a large rate increase. Sounds like the old reel them in with the lowball rates and then stick it to them. 3. Have you ever called the stooges? Every day for four days left voicemails with four different people, do you think I got a call back? If I have a claim, I have a strong feeling I won't find them anywhere. This was a bad move on my part and I am very unhappy.
Dec 18th, 2023

Oct 16th, 2023

This was a positive and efficient experience. I dropped by for an international drivers license while enroute to the airport. Kelly was extremely courteous and professional in rendering quick assistance. This was my first experience with AAA. If this is the standard for customer service, I will have to reconsider my other policies. Thank you!
Jul 16th, 2023