The Mortgage Place - Jackson Office

Dec 10th, 2020

My husband and I decided to refinance our mortgage to get a better rate, yes I agree the mortgage place was able to get us a better rate, but we started the process in October and we were told we would be closed by December. Here it is almost January and we have yet to close. I would not recommend them to anyone. The process has been very long and drawn out and every time I ask about it, its one excuse after another. Ive only dealt with Jeff a couple of times, the rest of the time its been other people who dont really know whats going on. Go else where if at all possible. Hopefully we be able to close one day, but who knows.
May 18th, 2020

Mar 25th, 2020

Our closing process was a nightmare. It was one thing after another. Sure they are nice people and when looking around they had good rates and we could get a higher loan amount with them, but it was a long process. They told us we were pre approved for an amount and everything was fine until 2 weeks before closing, apparently we weren't actually approved and needed a co-signer. Because of this and them not telling us sooner, we had to push closing back. We get our co-signer and continue on, then the week of closing. Supposed to sign on Thursday, nope. They didn't send us papers, that by law have to process for 3 days, until Tuesday, so that pushed closing till Friday. Nope, can't close Friday though because at this point the title place is booked, mind you we already had uhuals booked and had to swap once, so now we are having to swap those again. We show up Monday morning for closing, all of us leaving work for this, and they never send the documents that the title place needs. Closing appointment was at 9, and 9:45 rolls around and they finally send the documents but at this point the title place has their 10 appointment to get to. So once again our closing was pushed back to Friday and then they didn't even show up for it. So if you go with them, just be ready for anything and every everything to happen while you are trying to close, on top of hardly getting to speak to them during the process. They seem in no hurry to get back to any questions you have, and putting your realtor through hell as well.
Mar 10th, 2020

We refinanced our home and everything was quite easy. We live out of town so we were able to sign all of the closing paperwork at our kitchen table. Great experience with Jeff.
Feb 15th, 2020