Monica Witherspoon: Allstate Insurance

Been a customer for 10 years. Easy to work with. Always available to answer questions.
Jan 5th, 2023

Definite Professional
Sep 6th, 2022

Been with Monica for years, excellent agent!
Aug 18th, 2022

I made the mistake of dumping state farm for this so-called premium insurance agency... Auto and Home policy's have been kind of a joke. They don't offer you a discount for paying premiums in full which is a first I've ever heard. I'm told they need to be provided your bank routing info to go in and take whatever they want whenever they want to for a discount. The original misquoted premiums were raised then followed with the process of asking me to acquire documentation from my current insurance company I was going to ditch. Awkward requisite... After paying full price and my entire premium for the car and home I get a letter of cancellation from the company, for failing to provide proper insurance information.... Mind you, I've never had a lapse in coverage ever.... Miss Witherspoon doesn't respond to Email or phone calls quickly either, especially during the holidays. After clearing up the mess, I'll still be looking for basically anything better than Allstate come Monday. Shouldn't be too hard, that's essentially everyone else out there.
May 16th, 2023

This is the worst insurance agency I have ever worked with. Id give 0 stars if I could. I write this as I wait on the phone for them not answering now. Not once in 4 years have I ever gotten a hold of my agent. Never a returned call or email from her. You cant contact them and speak with anyone directly or consistently, they dont have direct lines to agents. Ive recently bought a home and gotten homeowners insurance through them and its been an absolute nightmare. They have messed up countless times - not putting my check through, saying I havent paid 3 times when I have. Now to receive a letter in the mail saying my hazard insurance is about to expire from the mortgage company - on a policy I just started in July? Absolutely ridiculous. Thus company is a joke. Ill be switching asap.
Sep 10th, 2022