Clement Pre-Owned (St. Charles)

Very very good service
Apr 9th, 2024

I'm very disappointed with the sales team of this dealership. Early last week I contacted customer service and mentioned I was interested in test driving a car. Everything was set up and I made an appointment. I received a call that morning confirming that I will be coming there in the afternoon. Then again, around a hour before my appointment, I received another call double checking to see if I was coming out to look at it. I arrived before my appointment time to find out that car wasn't there and no communication from the dealer explaining that the car was in the shop getting a new transmission!!! I was very surprised no one reached out to me and explained. I was also frustrated that I drove 30 miles away to see this car. When I arrived, the salesman I talked with seemed confused and didn't understand why I showed up or why they said they had the car. The salesman that I was supposed to meet left before I got there. I have never dealt with such a unprofessional dealership. They called me and apologized and told me they would let me know when the car would be out of the shop. I found out yesterday by going back to the link that the car was posted under that it was sold! Total waste of time and would not recommend. Cant believe nobody told me about something so important, especially since the car only had 30,000 miles. Would not recommend this dealership.
Apr 9th, 2024

I thought Justin was very professional and kind. I have recommended several people to buy vehicles from Clement Auto Group I love my truck very satisfied. Thank you for a good experience
Apr 7th, 2024

Great, fast, & easy.
Apr 7th, 2024

Darylle was super cool and any question I had he answered and if he didn't know he got the answer for me right away. I feel like I was treated with respect and honestly him and his boss. .
Apr 6th, 2024