Commerce Bank

My Mom brought me to this branch on our way to Bolivar, to deposit the check that my maternal grandfather sent me for Christmas. I was able to do so in a timely way.
Dec 23rd, 2023

Nov 4th, 2023

Crazy fees on my account there. Every month I feel like this bank charges a new unnecessary fee, can't wait to switch
Aug 26th, 2023

Typically anytime I need come into this branch I work with Shelby. She is fantastic! She helped me today set up a new account and she did it in a seconds time, shes quick! Her customer service skills are great, I never have an issue communicating & working with Shelby. She was able to keep a good conversation going during my visit, which many cant do! I appreciate all she does for commerce and her customers. Ill continue my relation with this branch thanks to shelby.
Aug 8th, 2023

Horrible customer service. I went into Commerce Bank on Kansas Expressway to make a wire transfer. While I understand why the bank teller asked me if I knew who I was wiring money too, I found it extremely unprofessional and rude for her to insinuate that I was being scammed and needed to be precautionary, and not proceed with the transfer. I had already sent this title company money, I knew I was not being scammed and was confused as to why she was being so skeptical of me. Then, when I gave her the information of the bank it needed to be sent to, she proceeded to ask me questions I didnt have answers too, thinking that she would know what the ABA #s and Account #s meant since she works at a bank. As a result, she insinuated that I was not giving her correct information and if I proceeded, my money would be lost and I would NOT be able to get it back since I was the one who didnt have the correct information. I quickly apologized for wasting her time and left. So, I went to their location on Battlefield. It took roughly 15 minutes for a bank representative to confirm my information and send the transfer. Im now worried I did something wrong? I wouldnt recommend Commerce Bank to anyone now due to this interaction. Teach your employees how to educate their customers so they have a better understanding of their finances and money situations. I will be changing banks as soon as I move and will no longer support Commerce Bank.
Aug 5th, 2023