Ozark Stove and Chimney

BUYER BEWARE! I would NOT recommend this company! I seen Ozark Stove an Chimney on KY3 TV advertising, assuming they were a good company I called them to come out to assess my fireplace insert knowing it would need replaced because of issues I was having with it an rust on my unit. The salesman was nice an did his job thoroughly. He told me everything I already knew that needed to be done with the fireplace. They charged me $400 to come out and inspect it and tell me that I needed to replace it. Which I agreed that it needed to be done. They said that the cost would be $10,000 and I agreed to pay $5,000 up front. Then the salesman said to have it guaranteed I would have to have them come out once a year to inspect it for $200 a year. So I agreed to that and he charged me and extra $200 then and there, which I thought was unusual because they hadn't even installed it yet at that point. So they came out and did the prep work, 2 days later they came out and tried to install the unit I originally agreed upon. Once they took out my old unit and brought in the new one I told them the firebox was to small, the technician said everyone says that. They were here till 7pm trying to install it and it was a half inch to tall and it wouldn't install correctly. So they said they would have to get me a different one and I told them that this one was to small anyway and I couldn't get my logs in there. So they left and brought a new one a week later and it was even smaller yet, they guaranteed me it would heat my house "more efficiently" than my old one. My old one kept my house at 80+ in the coldest of winters and would hold would for 10-12 hours a day with no maintenance while im at work. So once it was installed and started I thought it would work because they told me it would heat my house. I start up my fire on at 35 day with the fire roaring and it would only heat it to 67 in the house, my house it easy to heat because of the open floor plan. I shouldn't have to be bundled in a blanket with a brand new fireplace. I contacted the company and told them what was going on, their suggestion was that I should use backup heat while I was gone. Thats defeating the purpose of having a fireplace when I told them this was my main source of heat. So they send me an insulting email on how to start a fire when I've been building fires longer than most of them have been alive and suggested again that I use back up heat. I'm extremely disappointed after spending $10,000 to get my old unit out and a new one in and it won't even heat the house.
Mar 24th, 2024

The Crew knew what they were supposed to do and did it well. They were friendly and knowledgeable. They were great at fielding all the questions that I had.
Jan 8th, 2024

Im thankful I found Ozark Stove and Chimney. Everyone I worked with was very helpful and professional. The team completed the job (a masonry chimney overhaul) quickly and professionally. I would highly recommend them.
Jan 6th, 2024

I am writing this with serious gratitude for the good old fashion customer service we received this morning. This company professionally answered the phone, set the appointment, arrived as scheduled and did a thorough job. Jericho was our tech and worked efficiently with a great attitude.
Jan 5th, 2024

I am another satisfied customer of Ozark stove and Chimney. From the initial contact with Grace, the inspection with Brian to the day of installation My wife and I are very happy in choosing Ozark stove and Chimney for their service
Jan 4th, 2024