Jimmy John's

Only delivered half my food then wouldnt refund or give me the rest
Apr 6th, 2024

If I could give this a zero Stars I would I have never felt so inconvenient as a customer coming to have somebody make me a sandwich the manager was awful. I have a receipt proving the things that I asked for that she said we did not ask for. She was so hateful. The bread was so hard and i was told we couldnt order more than 4 sandwiches because they were out of bread on a 2:00 afternoon on a saturday. Sounds like bad management skills. Thanks but i will never be back again. Jade needs better people skills and management skill and at an attitude adjustment
Apr 6th, 2024

The store on walnut st downtown springfield has the worst customer service. I was treated with no respect. Then the manager asked me how many sandwiches I wanted, I responded four. She said good because that's all the bread we have. I thought are you serious this is a sub sandwich shop isn't it. Got back to work and the bread was so hard two of the employees couldn't eat there's and ended up throwing them in the trash. I took and threw my bread in the trash just so I could eat the meat and cheese. And to top it off she (aka manager) got the order wrong and when I called the store and told her about the mistakes she told me it was my fault. I will never be back. Very rude customer services. I will let others know of the Terrible service and to stay away from that store.
Apr 6th, 2024

Great sub, super friendly, patient and helpful staff!
Feb 24th, 2024

I get Jimmy John's a good amount, and even have the app/rewards. I ordered on a very busy Friday night, and expected that it would take longer than usual for delivery. I got the notification on my app that my order was out for delivery, but an. hour goes by and I hadn't heard anything. I call the store, and the manager was very nice and stated that they were slammed and she was having a hard time keeping the delivery driver motivated. I was understanding, having had worked in the food industry for a long time. She then told me that the driver just left and would be there soon. Keep in mind I live about 5 minutes from the store. Another hour goes by, and I don't hear anything. At this point, I am irritated and no longer want my food and just want a refund. I call the store back to tell them, and definitely did not speak to the same woman as before. The employee I spoke to was very rude, stating that I probably placed it to the wrong store, because she did not have my name anywhere. When I told her that I was sure it was the downtown location, she then came back at me, saying "Well I'm looking at my computer screen and I do not see your name." I just hung up on her because I was already in a bad mood and had a bad day, I did not want to say anything rude back to her. I had a friend call the store back for me, and she was able to get me a refund. When my friend tried to blame it on someone stealing my food, the employee told her that the driver "set it on the stoop". I got outside and my food is sitting out on the front porch of my apartment, not even right by my door. Who knows how long it had been sitting there!! I always leave a note on my deliveries to have the drivers call me when they are here, and not once did I get a phone call. I never even heard a knock on my door. I try to be understanding with food industry workers because I have dealt with a lot. But this was so incredibly unprofessional and rude.
Mar 24th, 2024