Shred-it

If I could give them Zero stars I would. I spoke with someone obviously not local. He asked me the same questions repeatedly which I found annoying. When I told him about it, he said "its because customers change things on us". It took me asking more than once for a total of what it would cost. He finally told me. Needless to say based on this experience I will NOT be using them. There needs to be a way to speak with someone local, not some call center. To add: thank you for responding to this review. I called in at 10:15 this morning. I know the call was recorded so you can listen to it. I am still trying to figure out how $12 per box for 60 boxes ended up being $1,700. I found a local company with better math skills (or no hidden fees) and have an appointment set up with them.
Aug 24th, 2023

Wonderful place to get confidential paperwork shredded and more.
Jul 25th, 2023

This company is an absolute mess. We are going on 5 months trying to switch to another provider. Their corporate office staff refuses to communicate with their drivers. They won't take their bins back. They continue to show up for pickups even though we've asked multiple times to stop and just take the bins back. We aren't under contract, they just won't communicate. Drivers are difficult about it every time, but they never resolve the issue. Our company manages around 15 small offices in the Midwest and we are dropping shred it everywhere it is possible. Prior to these pickup issues, we would get charged even when pickups didn't occur and other times they'd seem to forget our schedule.
Jun 7th, 2023

our driver is always friendly, professional, great asset to the company. Company also contacts if there is a delay for pick up. great company great drivers.
Jan 31st, 2022

Shred-it has to be the worst company I have ever dealt with, they have terrible communication and if you dont check your invoices they will sometimes charge you for extra boxes that dont exist. Also pay close attention to their service agreements or as i have found out cant get out of 60 month contracts even if the services and billing is terrible. Cant wait until my contract is up to go with someone else, since you have to pay 50% of your contract value if you want out early. Never again and I hope everyone sees this before they sign up for this crazy contract.
Jan 31st, 2021