Mercy Clinic Primary Care - Patients First Drive

Called at 8:20 am on 11/28/22 I was on hold for 25 minutes until someone finally picked up only to say there were no appointments because too many people were out sick. If I needed care to go to one of the urgent care facilities. I went to an urgent care facility only to be turned away. We dont do that procedure here you will have to go to the emergency room. I dont understand why urgent care facilities are for other than covid testing are a cold. As big as the mercy network is is pretty sad service.
Dec 4th, 2022

Even with an email confirmation about date and time. Drove an hour and a half to get there only to be told it was canceled! We've been waiting for this appointment for months. We certainly would NOT have canceled. Having one form of transportation and trying to make arrangements for my Mother in Law, with Alzheimers to be taken care of while we were gone, was rough enough.
Sep 30th, 2022

Rude. Im so glad I started going to st lukes. I used to go to mercy but upon taking a family member here today I see things have not changed.
Sep 29th, 2022

I was treated very well and by Medical Professionals that cared about me!
Jul 5th, 2022

They refuse to honor their office hours. Tell you it's illegal to see you because your Dr left their group. When you do convince them to let you see a new Dr they schedule you 6 months out so you run out of medicine before you get seen and can't get refills until your seen.
May 4th, 2022