Kari Jones State Farm

Kari is amazing and will help you with anything you need.
Nov 4th, 2023

Oct 19th, 2023

Kari and her staff are friendly and professional. Her staff helped with all of my insurance questions as well as other questions I had about the area. She was our agent for a few months, but we ultimately had to switch because of pricing. If I could afford it, I would stay with Kari and her office.
Oct 19th, 2023

Patty, has been a Godsend she has answered any questions that I have even when they didn't pertain to me and my policy. Becca, has also been very very helpful. This office cares about the people that they insure. I have not had to file a claim thank God but I know if I ever have to they will be there to help me in anyway they can. All insurance companies can learn from these ladies. Thank you ladies for all your help.
Oct 18th, 2023

I tried switching a policy over from a different state and asked her to look at the lowest rates available, I requested she even reduce my policy from what it once was and just do the minimum since MT has higher rates than WA. She refused and essentially said I could take it or leave itshe refused to change my policy to make it more affordable and then referred me out to a marketplace to look at other companies. I ended up going to a different State Farm in Billings and am happy to be working with Phil over there. He answered the phone straight away, asked me questions to get my policy coverage transferred, and lowered my policy without any issues. The other State Farm agency has this handled in less than 4 hours and he was communicative and easy to reach. Ive been in contact with Karis office for three weeks trying to do what the other State Farm agent was able to do in a single day. Kari is not as easy to reach and doesnt provide very good customer service. I personally would recommend going with a different State Farm agency than this one as she was incredibly unhelpful and had poor communication and customer service. She even tried gaslighting me and telling me that I had called a different State Farm agency three weeks agomeanwhile I have a voicemail from Kari herself letting me know she needed information from me to be able to access my policy information from WA. This agent is unprofessional and outright dishonest. I would highly recommend choosing a different State Farm agency. Edited to add: I just received a phone call from Kari about an hour after my review was posted and she was immediately accusatory and defensive and outright hostile. I ultimately hung up the phone, this is why their customer service is so poor, I provided genuine feedback on my experience and was met with hostility and aggression. Just a couple hours earlier I was helped quickly and efficiently by someone who is also an agent of State Farm, Phil in Billings office as well. If another agent operating under the same agency is able to accommodate my low-needs request but Karis office refused, then maybe they should be looking internally at their operating standards rather than keep faulting customers. This would probably help their operations but instead I get an angry phone call about my honest review and ultimately had to hang up on the caller. Kari asked no questions and instead stated she records the phone calls, which is great and I hope she listens to them because again, my review was honest about what happened.
Jun 11th, 2023