Pella Windows & Doors of Great Falls

We ordered 2 windows from Pella the first week of May, they told us it would take about 6-8 weeks for our windows to arrive. After 2 months of no updates, we called to ask when they would be delivered and the lady who answered the phone said they would be in Billings on August 5th. I asked why no one called to tell us it would be delayed by more than a month, and she said "we just do what corporate tells us to". Another month goes by, still no update or word on where our windows were so I called again and they stated my windows were in Billings and they could have them delivered on September 5th. At this point we were now 4 months out from when we ordered them, the weather started to get cold and we have a broken window boarded up during all these thunderstorms. They did not once even attempt to communicate with us about what was going on with our order. If we had even gotten one phone call or email letting us know what was going on, that would be one thing, but the fact that our delivery was 2 months past the delivery info they gave us was infuriating. I will never use them again. We would have just waited to use Chinook Windows if we knew it was going to take this long. Service: General window replacement
Sep 9th, 2022

Ordered a front door and Les was very knowledgeable. Door fit perfectly. Would go there again.
Oct 1st, 2021

No comment right now until a problem is resolved Been 2 months still not resolved
Aug 7th, 2021

Mar 31st, 2021

Excellent job installing our new patio door
Mar 20th, 2021