Staples

Needed to print 3 pages and asked for help, as it is not something I do regularly. I was told no he could not help as he had 85 other projects he was working on. Not a good experience.
Feb 25th, 2024

I wouldn't try and get anything printed here. It takes them days and the printer quality on images is worse than what I can print on my home printer.
Feb 23rd, 2024

My Dad went in today and just wanted to print a picture off his phone. He is technology illiterate, so he needs help with stuff like that. But instead he got rudeness! The lady said to him its Christmas time we are busy I cant help you. You will have to go to the machine and do it. And gave him veg details on how to use the machine. I have worked in retail for many years now and I understand it gets busy during the holidays, but I have never ever nor would I ever tell a customer that! That is just ridiculous! I dont think we will be going back there and will not be recommending going there to anyone!
Nov 25th, 2023

Dealt with staples today. No, dealt with poor customer service today. First, I find out my package has not been shipped out for over 2 weeks. Called looking for information and spoke with an associate who scoffed about there being piles of boxes unshipped and when I called them out on it, he said I was not his boss. When I told him I wanted to speak with the manager he told me that wasnt going to happen. Needless to say I went there in person to speak with the manager, despite communicating as kindly as I could, she justified the new employee saying it was a stressful job, when it is one of the slowest retail stores I know in the area. She then continued to question my understanding for retail workers, which I have worked among before and justified the shipping issue as well. This is not a business I will be using anymore.
Jan 13th, 2024

Ugh. Does anyone work here? Went to print out some docs and left speaking sailorese with no docs in hand. There were two people working in the store. One at the checkout, another beleaguered soul at the print center who could probably qualify on a Chinese acrobat team spinning plates. People lined up and he was the only one who could help. How he was able to stay pleasant in spite of the understaffing was pretty amazing. After chatting with another woman who was equally annoyed over trying to figure out the self service copy center, I left disgusted. Seems to be right out of the playbook for corporate big box stores. Keep a skeleton staff (if you can even find any!) and turn everything to self service. No thank you! Go to Helena Print and Design for local competent service instead.
Sep 25th, 2023