National Car Rental

Nov 5th, 2021

Arriving in Kalispell, MT, the National counter was staffed by friendly team members who got me the keys to my vehicle quickly. This however was an issue; unlike most national locations I was not able to pick my vehicle. I am not a small man, so when I went out and saw as a full size vehicle i had a corolla, i was concerned. the manager on duty fixed this quickly however and got me into a Nissan Rogue, so bonus points on them for helping me out!
Sep 26th, 2021

Booked early and had no issues with availability. The staff at the Glacier Int Airport were friendly and accommodating.
Sep 20th, 2021

Really bad experience. I've booked a full size on their website and on the website it showed the cost is around $33 per day. When I arrived they just changed the price to around $133 per day! That's totally unacceptable! The representative promised me her manager will call me back on the next day tomorrow but I've never heard back for more than one week! I am really disappointed about national car rental and will switch back to use Hertz or try some other brands.
Sep 20th, 2021

Horrendous!! Incompetent and poor service. Reserved a midsize online with Sirius radio, got to the terminal and the young lady said the car has Sirius and it might take 15 min to ping the system, I went out to the car a Hyundai Accent, "not a midsize", and it had no provision for satellite radio. I went back in and she said give it a little more time, I said the car does not have capability for Sirius. I told her I need another car since its not the one I reserved, she said drive the car around and come back at 7pm. I returned at 7pm with my internet contract showing midsize and Sirius and showed her and she said she can refund the Sirius charge and that she was unaware of Hyundai cars and Sirius. I told her I have no ride home and not the rental car I reserved and my trip was delayed. I proceeded to terminate the contract and went to another rental company. I was at the terminal for about 4 hrs total.
Sep 7th, 2021