Parsons Tractor & Implement Co

When you purchase equipment from Parsons Tractor, get ready for fantastic service! For example, during a recent heavy snow I could not get my tractor to start. To make matters worse, I called for help right before they were closing for the day, Dan drove to my house, after hours, and helped me get it started. That is just ONE example.
Mar 24th, 2023

Very professional experience
Feb 4th, 2023

Excellent service. Called to have our 85 kubota serviced. They made a house call to whitefish to trailer it, got us in same-day, had our machine back to us 3 days later.
Nov 2nd, 2022

Terrible customer service from the service department. Buyer beware before you let them get their hands on your machine. Brand new L3901 started leaking hydraulic fluid at the backhoe unit after 5-6 hrs of use (40 hrs on tractor) on 2 separate occasions on 2 different fittings. Called for advice and spoke to Bryce. He said warranty issues could only be diagnosed at the shop and it was $200 to transport. Since the 1st service is due at 50 hrs., I asked him what the 50 hr. service cost was. He said $500 at the shop or $700 in the field. I delivered the tractor and asked him to diagnose warranty issues and that I might do the service early if warranty covered the hydraulic fluid and related issues. I called 3 days later after no updates and he said they had been trying to get ahold of me (I bought the tractor there. My contact info is on file.). He said the service was done and the bill was $635. Nothing was covered under warranty and he wouldnt stand by the $500 quoted on the phone. In addition, there was a bent pin in the backhoe unit caused by no grease. (Again, backhoe had 5-6 hrs of use.) thanks He blamed me for not greasing the unit (recommended every 8 hrs). Said that nothing leaves his shop without grease. He said he could overnight the part if I need the tractor. I told him not to but I would like the tractor as soon as possible. He overnighted the part anyway and stuck me with the $60 freight bill. I left there with over $1,000 bill on a quoted service of $500. Was never told the price for the pin until it was done. Be aware Kubota wont stand by their products. I would have been a happy customer if they stood by the $500 quoted service, covered the leaked hydraulic fluid (~$50) and either didnt overnight the pin or covered the freight ($60). (Maybe Sorry you had to deal with this and lost time on your project is asking too much!!) I expected more on a brand new tractor with 40 hrs on it.
Oct 3rd, 2022

Just picked up my new B2601 today, Ralph gave me a good run down on operation and the purchase went fast (I was in and out in 30 minutes).
Sep 26th, 2022