Aire Serv of Elkhorn

They installed a new coil and condenser for me in the summer of 22, Summer of 23 The AC stopped working, turns out there wasn't any coolant in the system, it had leaked out. Call AireServ of Elkhorn and AireServ of Omaha picked up. They stated that the Elkhorn franchise went out of business and that they don't come out to Waterloo for service...(It's 9 minutes from Village Pointe to the property in Waterloo). I called and had two different HVAC companies look at it, the first one refused to work on the equipment, said that the install was a butcher job and that all the equipment should just be replaced (Apex) A second opinion found that the line set had to be replaced due to poor installation and the coil had to be pulled out to correct another issue, AireServ is a franchise, and Omaha is separate from Elkhorn I'm told. That being said, I wouldn't recommend using AireServ based off of the poor experience I had on the phone with the Omaha franchise, they indicated that there had been other problems with more installations from the Elkhorn franchise, It was made pretty clear that they wanted nothing to do with it. Not even an offer to drive the extra little distance for a driving or fuel fee. You can tell by the picture I'm sharing that it goes to show that you always should go physically look at the completed work and don't assume professionals always do a professional job.
Sep 1st, 2023

Danny and Steve's team has been a pleasure to work with and has assisted in getting our needs taken care of in a timely and professional manner. Can't recommend them enough! Services: HVAC system maintenance, A/C system repair
Mar 15th, 2023

The annual maintenance on our HVAC system was professionally performed. Communication throughout the entire process could not have been better. We would highly recommend Aire Serv of Elkhorn! Service: HVAC system maintenance
Feb 7th, 2023

They have gone above and beyond to help us get service calls taken care of! They are responsive to emergency calls, and make sure everything is running smooth and clean up after themselves! Services: HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Repair HVAC, Heating system maintenance
Jan 16th, 2023

Technician was Wonderful very friendly and professional. Amazing work ethic! Awesome Job! Thank you Tyler! Services: HVAC system maintenance, Installation
Sep 5th, 2022