Schrock Innovations

Complete waste of time and money. I am currently a college student with limited income. When I bought my laptop I bought it specifically for my major because there are certain display and graphic driver requirements for some of the software that I regularly use. I cracked my laptop screen earlier this year and took it schrock innovations for a screen replacement. Should have been a pretty straightforward fix. Long story short, schrock innovations did not make it a straightforward process. After the initial install of a new screen that they had ordered for the laptop they said it would only run in safe mode and that a software issue was preventing the new screen from displaying properly. To fix said software issue they wanted an additional $140 on top of the sum I had already paid for the screen. I picked it up and tried troubleshooting on my own to avoid paying more but again, I am a full time student I had no extra time to spend trying to fix my laptop. While troubleshooting though I did notice that weirdly enough the laptop displayed perfectly fine on any other screen it was connected to so obviously the issue was not with my laptop nor with my drivers it was with the screen that they had ordered and installed. I took it back to them because at this point I was desperate and just wanted a working laptop. About a week later I got a call that the software issue was fixed. Their so-called fix was replacing my graphic drivers with older ones that were compatible with the screen that they had installed. I immediately noticed that my rendering software was not working correctly and that I was unable to change the brightness of the screen. I took it back again, and asked them to fix the issues they said they would under warranty. They had it for another two weeks. I called to check in on the repair as they never bothered updating me on how the repair was going they said I could pick it up that day. I picked it up and neither of the two issues which I had taken it in for were fixed. At this point Im at my wits end, Im so over this it has been over two months at this point and Im so so frustrated with this place. Here I am $570 later. I can't use my laptop for school because my rendering software is not displaying correctly and being unable to change the laptop's brightness strains my eyes. I should have never trusted schrock innovations with the repair, I should have gone somewhere else or just bought a new laptop. Moral of the story, never coming here again and warning others with issues to take their business elsewhere.
Apr 4th, 2024

I had an issue that Alex from the Lincoln location was assigned to, he did an excellent job. He was polite, patient and after the issue was resolved he asked me if there were any other issues or if I had any questions. I purchased the Sophos security software after I retired and I have been very impressed with it. I've had to contact Schrock twice in the past year or so and they've been fantastic. I highly recommend Schrock Innovations.
Feb 24th, 2024

Eliana was very helpful over the phone and getting me figured out at the register. She was also very friendly. All tho I wish she didn't get yelled at by her other associate, she did a fine job.
Feb 21st, 2024

I was having an issue with my Mother In Laws computer. Was able to call, and within 5 minutes, the technician was able to resolve the issue. With a little assistance over the phone. It was really awesome to be able to resolve without having to go someplace.
Feb 11th, 2024

Jan 18th, 2024