T-Mobile

Nayeli has been super to work with! She has helped me not only set up my phone but also my iPad. She has taught me so much about how to access and enjoy the features on my device. She has also helped my down syndrome son with his devices and treated him with dignity and respect. Her personality is calm and endearing.
Mar 7th, 2024

DJ is amazing, 5 stars isn't enough stars to describe how awesome of a T-Mobile rep he is!
Jan 31st, 2024

Jan 23rd, 2024

Dj was exceptionally helpful and knowledgeable in assisting me in selecting a new phone. During the activation process, he demonstrated the utmost courtesy, respect, and professionalism. His demeanor perfectly embodies the values and aspirations of T-Mobile, and he goes above and beyond in representing the company. As a former Sprint customer who transitioned to T-Mobile due to the merger, I had not had particularly positive experiences until interacting with Dj. His exceptional service has not only restored my faith in T-Mobile but also solidified my decision to remain a loyal customer. I sincerely hope that the company recognizes and acknowledges the exceptional level of professionalism that Dj consistently displays in representing himself and T-Mobile
Mar 13th, 2024

My husband and I went in to get new phones. My phone switched over easily but my husband took over 2 hours. We left the phone and came back 5 hrs later to pick it up. Upon picking up my husband's new phone and be assured all was good ,we noticed his contact list was missing several important contacts. His new phone also was populated with several apps we have never used before. We felt the customer service was extremely lacking in being accurate and helpful. Before, during and after the phone situation, I asked for a copy of the paperwork and receipt of payment . We were told everything would be emailed to us. We never received anything . I called the store the next day and was told I had to come in and physically pick up the paperwork and receipts. The employee,Matt, told me they never send communication to an email for privacy issues. We now have to drive back into town and ask for our receipts with ID. This was not the ideal experience . We have been Sprint then T Mobile clients for years. This is absolutely the worst client service. Why could you not be as happy to give customer service. You were certainly happy to make the sale.
Mar 4th, 2024