Atronic Alarms, Inc.

I will start by saying I am not the average homeowner in that I like to do everything myself. I was required to use Atronic Alarms for a new home build if I wanted an alarm system. With the consultation, I mentioned exactly what I wanted which was an alarm system that I could manage myself with no 3rd party interaction (such as Atronic Alarms). I was told this would be no problem. Once the house was finished and the alarm system was installed, it was a 3rd party managed alarm system that I would have to pay a subscription for to use (not what I asked for). I was told this is just how alarm systems work. For the record, I have since fixed this and have an alarm system that I can self manage with no subscription. The camera system that was installed was the same way. After the camera system was installed, I asked for the admin password and was told that they do not give out the admin password. They did fix this and gave me my admin password (part of the reason for not giving only one star). We also had a sound system installed by Atronic Alarms with a Sonos Amp. The Sonos Amp never worked properly, and we tried to deal with it through Sonos. They mentioned since we didn't purchase the amp directly through them, Atronic Alarms would have to be the ones to return it. When I contacted Atronic Alarms, they told me I was out of the warranty period, so they wouldn't return it for me. Overall, I wouldn't have used the company if I wasn't required to by the home builder. Pros- the install was professional and worked for what it was. I got what I paid for, even if it wasn't what I asked for. Cons- they seem to only follow a standard set of hardware, and aren't very flexible for people who like to be outside of standards.
Nov 28th, 2023

Very pleased with my interactions with Angie who helped walk me through key features of the app and desktop home page. Such a great customer experience!
Apr 1st, 2023

I shop sometimes very delicious lunch excellent
Mar 13th, 2023

Tim did an awesome job. Very professional and knowledgeable.
Oct 13th, 2022

RAPID RESPONSE. FAST, FRIENDLY, KNOWLEDGABLE, QUICK TO DIAGNOSE AND REMEDY THE ISSUE.
Jun 11th, 2022