Public Storage

Kirsten was amazing, thank you.
Mar 29th, 2024

Kirsten & Miri Are Wonderful They Make The Process Of Storing Your Goods & Family So Very Much Easier And More Pleasant.
Mar 26th, 2024

Mar 2nd, 2024

This place is a joke. Im currently paying the extra for controlled climate and it clearly is not! All my paint is ruined! Nobody answers the phone and IF there is someone on site they act like they dont know what theyre doing. Ive requested someone reach out to 4 different occasions to file a claim. Havent got one call text or email! You provide a service yet the hassle isnt worth it!
Feb 6th, 2024

I never leave bad reviews, but my experience with this facility and the broader company has been, frankly, terrible. I don't know where these good reviews could have come from, because every other customer I've run into and spoken with has these same, and more, issues. For the price you pay ($100+/month) for a storage unit, it is nearly impossible to access your unit and whatever may be inside. There is less evidence of there actually being any staff or manager on site (or at all) than there is of sasquatch. If you have a choice between using this facility and paying twice the price to leave your things in a ditch of I-80, go with the latter. For an itemized list: - The chief concern, for me, has been that you can never get in touch with anybody. Nobody on-site, nobody answers the phones or returns messages (dozens of attempts over several months at calling the various numbers provided online and on-site), and other customers have the same exact issue. - Several safety issues - doors that don't work going in or out, broken mechanisms that can/have caused injury, etc. If there were a fire, it's difficult to get out. If you have large items or mobility issues, it's difficult to get in. I guess one could say it's just too secure [sarcasm]. - The doors to the units are nearly impossible to latch shut and to unlatch, and I know this is a broader problem with more than just one door (why would a storage site have functioning door locks, anyway [sarcasm]?). I spoke with other customers that had the issue, I tried other doors when calling about my original complain in August; it's an issue with this and presumptively other facilities. - The doors to get into the climate-controlled building are broken and have been for some time now. They were once automatic, now they aren't automatic to get in and you have to make several attempts to get them to unlock to leave. - The gate code given to me to get into the building (beyond even the broken door) and the broader facility didn't work for months. It took several calls and online chats (you can't get a live person on their support lines anymore) to get more than a single-use code. - The property manager is never on-site, never answers their phone, never responds to messages (tried calling several times). - Even the service number folks - when you can actually reach a live person - can't get a hold of the alleged property manager. If you value your property, your money, and, frankly, your sanity, do not use this "service". It's expensive even if it did what it's supposed to, and it doesn't.
Feb 7th, 2024