NAPA Auto Parts - Koke's Auto Farm Truck

Great customer service .guy is very noligable with everything. Great napa team .
Apr 6th, 2024

Nice people
Mar 29th, 2024

Feb 19th, 2024

They carry parts other places don't. Very helpful and friendly.
Aug 1st, 2023

Been having problems with cheap battery cable ends from Walmart. Broke down again at The King Inn, a block from Napa. Knowing the issue was cable ends, I tried Napa, thinking I'd get better quality. Someone was being helped at the counter, so I went to the battery aisle to browse whats available. VERY LITTLE to choose from. Saw the same black & red ones I'd get at Walmart, so I avoided those. The one I chose looked totally different with several pieces in the package. I took it to the counter and said I was having problems with cheap cable ends from Walmart, would these be better? Guy in chair closest to window (might be the one who runs the place) said "those are as close to factory as you can get" I thought that sounded good, so I paid almost $11 and walked back. Then I opened the package and pulled out all the crimp-on pieces, discovering it was only for ONE terminal. So I walked back and bought another of the same thing (last one on shelf) and took it to the front mentioning that i thought there was 2 in the package. Now I'm in $22, but I thought that if it worked, I could live with it. Put them both on, problem still not solved. Now I am incredibly frustrated and took them both back to Napa. They would not take them back since they were open & used. So I grabbed the one other cable end on the shelf & went to the counter. It was 7.99 on the shelf. I said I needed 2, but they only had 1 left. He said "no, we got a lot of those" and reached behind him to pull out a cardboard package with at least 10 cable ends on it. Said I'd take 2 of them and put the one i had back. He charged me $8 for both, (I thought he was giving me a deal cuz he felt bad) nothing on the shelf was that cheap. Turned out they were regular price and now I bought 4 cable ends for $30. The last ones went on beautifully. I am upset cuz they hide the "good stuff" (& cost less) behind the counter and did a poor job in advising me, which cost a fortune in the end. Now I don't trust them.
Jun 29th, 2023