MountainView Hospital Emergency Room

No wait in the waiting room got seen immediately. Everyone at the hospital was so kind to me. Erika my rn was absolutely amazing. I had an appendicitis got moved to and makeshift room the room was absolutely horrible but the nurses Joan, Michelle ,Jackie, Shannon, Eddie,Ryan, Randy and staff were amazing.
Jan 30th, 2024

Jan 29th, 2024

My respect to nurses Kassidy & Erik from the emergency department, they are excellent professionals and very good care for my mother.
Jan 21st, 2024

Going to the ER is never fun, and our expectations were pretty low long wait times and you cant take a family member back into the ER room with you. I dont like that policy. That said, I was taken back to the ER room quickly, everyone was super respectful, professional, and nice. They were pretty efficient with all the things they were trying to accomplish with the different testing. When the tests came back, it did not take very long for the doctor to review them and let me know the next steps. And then I was discharged. Dr Holbrook was really good.
Jan 20th, 2024

I brought my son to this emergency room late Friday night 1:00 am 1/20/2024 because his heart was racing and he wasnt feeling well. I thought he was having a heart attack. He kept saying I dont want to die at 30. We were told to sign in and have sit for the triage nurse. After trying to sign in at their self sign in station, he got worse, I went to desk again and asked the young girl who was just sitting there can you do something he is having chest pains, she told me we needed to sign in and the triage nurse would call him. While I frantically tried to sign in again my son fell to the floor. The older front desk nurse with a tattoo on the side of her forehead/temple and blonde hair pulled back in a ponytail came out with no urgency and told my son to get up with a cold heart and stare. She was heartless! She could clearly see he was very ill. They went ahead and took him back . I went back with him because I wanted to be with him. She asked me to leave, I politely told her I wanted to be with him and he wanted me there. I was never rude or loud with her or anyone. She left out the room and returned with security guard. He asked me nicely to go in the waiting room and that they would take care of him, I reluctantly left with him. I didnt TRUST them to treat my son as a human being or how they would want their loved ones treated. Later, when I was allowed to back to see , he told me he tried to hold the of male pct (?) hand for comfort and the guy said man Im not holding your hand, you a grown man. OMG, really! My sons attending nurse Johanna was kind and the attending physician, Dr Dayes was nice and very informative. But the EMERGENCY room FRONT desk staff and the male pct were cold, uncaring and robotic. I will never come here again nor will I recommend it to anyone.
Jan 21st, 2024