Family Music Centers - North Las Vegas

I have purchased many products from him and would highly recommend this store to anybody who needs a place to do business with. Always treated with courtesy and respect promptly served and gotten the best advice whenever I had a question
Dec 27th, 2021

After wondering for an hour why my once beautiful sounding guitar now sounded TERRIBLE! My fingers were covered with black smudge!! They put on old used strings. As a guitar player for many years that shouldn't happen.. When I dropped my guitar off for repairs and they said i needed strings. I bought a BRAND NEW unopened packet in store for them to put on..not dirty strings. This is the second time it has happened... On top of that I was not notified that they were going to take my guitar to another store to do repairs. If you take a customer's item out of the store we should at least be notified to give consent. I would have brought my case to keep it safe during travel.. Instead they call asking me to pick up at a different store location. Lastly, the younger gentleman that helped at first seemed very nice, but the manager, an older guy, started getting mad an very rude towards his employee for accidently putting in the wrong charge. Doust matter that he was getting annoyed by me for asking questions as a customer. I have tough skin...but at least treat your employees with kindness and respect. Either help your employee or Wait till your customers leave if you need to have a more stern talk with them. Overall family music center not very 'family friendly'!
Dec 26th, 2021

Rented a trumpet for school band. Owner/mang instisted we carry every insurance plan to the tune of $830 total lease contract. This week the kids were told to bring instruments. My son asked teacher to help loosen finger clamp. The whole piece broke off. No big deal we have all those insurance plans. We can just have it Soldered. Walked in and the mang proceeds to tell us how bad of shape the item is in and that it will be 4-12 weeks to get it back. Well the plan HE sold us says loners would be made available. Well they did not have any. So we said fine cancel contract and refund our 90 pre-paid money. He lol and said ya no. Then tells us we have to pay cleaning and polishing (it was as he gave it to us. He even said its not even their trumpet till he ran serial number.) dont over pay for beat up trash and mouthy customer service
Oct 4th, 2021

Aug 23rd, 2021

Jun 26th, 2021