Citizens

Made a monthly payment to a corporate loan account thru their drive up teller. Teller erroneously credited payment to a credit card (with a zero balance) that had been closed for over a decade. I didnt notice this mistake until I received a late fee charge on my subsequent loan statement. Not sure how such a mistake could possibly happen but only further confirms that I need to move all banking from this institution.
Aug 22nd, 2023

I closed my account, tried to use my debit card and got flagged for fraud, hilarious considering I had to show id for my transaction. I was not able to complete my order that day. Closed my account the following day. Can't trust them to take care of my money and financial needs. They say it's for my protection but in truth, it's to protect them. Find a credit union, they are so much better in every way. You know why Citizens is so bad? Because they are a bank for citizens!! Tired of being walk on by big corps. Worst bank ever!!!! Please do the country a favor and fail already.
Apr 3rd, 2023

No waiting, nice folks. Helpful people really.
Jan 20th, 2023

Great bank. Not rude, they treat customers fairly, very knowledgeable staff.
Jan 14th, 2022

John was great . He let us in 5 minutes earlier than they opened so we could create new accounts for my wife and I while the manager entertained our 4 year old daughter
Jun 22nd, 2021