Sugar & Ice Creamery

Nov 2nd, 2021

German Ice Coffee is excellent!
Sep 18th, 2021

Limited in what you can buy
Sep 13th, 2021

They seem to have a lot of flavors. It was difficult to narrow it down to a few for our takeout order. Good portions, delicious hard serve. Watch out for mosquitoes if you’re visiting at night.
Sep 11th, 2021

I visited sugar and ice today for the first and last time today. I work for a business in Barrington and a very kind client gave the staff a gift certificate last week. Today we attempted to use the gift certificate and I was met with extreme hostility from the owner. I understand it is the end of the season and lots of flavors might be sold out etc. The gift certificate was for 100$ which is a lot of ice cream. The staff decided to make it simple and buy a bunch of pints. The young girl who was initially waiting on me was very polite, but told me a lot of pints were sold out, gave me a list of available ones. Picked several then was just going to order s bunch of large ice creams. The girl stated maybe she could just do some pints up , but needed to check with the owner so she didn’t get “angry”. Next thing I know a very angry woman is telling me it’s too late in the season for pints. Ok how would you like me yo use the certificate that was purchased last week. You could get a couple ice cream cakes ok great do you have 2. No will have to order and pick up next week and “ that offer is good for exactly one hour, then I’m shutting off the machine and that’s it I’m done “ what?? Ok can we just save the certificate for next season? “ I guess so, but I would prefer you use it now!” Ok so I’m supposed to spend 100$, but you can only make me 2 cakes totaling 70$ For next week? At this point there’s a line behind me, I’m feeling embarrassed, decided to just leave with no ice cream. My feeling is if you can’t or won’t honor a large gift certificate at the end of the season, then don’t sell them. I feel that the customer service was awful. I won’t be back.
Sep 17th, 2021