New England Appliance Installations

From the first phone call to the last, this company was very helpful. Came out looked at my oven, quoted me, ordered part, set up installation, and my tech who disassembled my wolf stove and reassembled was fantastic , super friendly while working, knowledgeable and cleaned up after himself! 5 stars out of 5 for me!!!!
Jan 13th, 2024

Excellent service from both techs Mike and Kelly fixing my 'new' whirlpool washer...as well as courteous, helpful and professional staff at Anything Appliance...
Jan 3rd, 2024

Horrible customer service. The lady that is "training" 12/13/23. Not going to get into detail because i have a life. Completely rude will never call them again. Customer lost!
Nov 21st, 2023

Anything Appliance was timely, efficient, & the technician was super friendly (especially with my dog)! Service: Stove, cooktop & oven repair
Nov 3rd, 2023

Very frustrating experience. My appointment was canceled by this company but I was never notified. I waited all day for the tech person but no show by late afternoon. I called & was informed that I had been rejected & had no appointment. This company postponed the original date of my appointment set up by my insurance who asked me to contact the provider they had lined up to confirm. Instead of a confirmation, I was told that my original appointment had to be postponed by 3 weeks for no apparent reason. During the process of rescheduling, the customer service person gave me a date & time frame for the new appointment but was not very efficient and rather argumentative , later on falsely claiming that I had used foul language to the supervisor : this led to the cancelation of the new appointment by the supervisor who neglected to inform me. I was unaware of all this & the false accusation until the no show on the day the tech was expected to come for the initial visit. I found out about this situation when I called the company mid afternoon after no technician came to look at the job. I reached out mid to late afternoon, couldnt get through , left a message, didnt get a response & had to call again. The first customer service put me on hold then never came back on the line. Finally, one customer service rep heard the message I had & called me back. She is the one who explained what was happening. Disappointed about wasting the day after I had had to re-organize my day to accommodate this company, I asked to speak to the supervisor to clear my name I did not use foul language Later on, I did receive a call back from the supervisor who explained what she thought had happened and stated that she was the one who canceled me out, informed my insurance company that she refused to service any of my appliances in the future. She neglected to inform me of her actions. She was not interested in listening my perspective. She hung up on me. I called right back but she was on the other line. My experience: Misunderstandings , miscommunication, lack of communication , false accusation & disrespect instead of best practice & customer satisfaction. Review continued in response to owners message: It is too bad that this whole thing happened. It seems that other people have had scheduling issues with this company. It is disappointing that the owners continue to accuse a prospective customer of being rude , using bad language & hanging up ( based on an inexperienced employees words) when it is not true at all. It never happened. Someone made a mistake somewhere along the line and blamed it all on the customer. There are better ways to fix an error : listening to the other person first then finding a compromise instead of refusing further explanation, further service and hanging up on a customer.
Nov 13th, 2023