Hudson Veterinary Care

I was treated like some kind of anti-vax nut job for asking a couple of very reasonable questions. 1. Why does this test need to be done? 2. How much is the test going to cost? These are not only reasonable questions, they shouldn't even need to be asked. They should volunteer this information. Asking doesn't mean I am questioning the credibility of their entire profession or making some kind of personal attack on them, it just means I that I would like some basic information about the service they are offering. They also sent me a completely unreasonable number of automated "reminders". When I told them to stop they called and left a scripted message (they claim it wasn't a robocall, but it seems like it was). When I told the receptionist about this and requested not to receive these they first claimed (reading a log from her computer screen) not to have sent more than 3 messages, then when I showed them the messages on my phone they said they couldn't do anything about it because it was automated. ___ I'm not sure why it is that in medical fields it has become standard practice to not explain the reasons for anything, or the cost of anything to customers before they agree to services, and to be nasty to them if they dare to ask such things. It's as if they expect that everyone should just agree to anything they suggest without knowing why or how much they will be billed. I'm also not sure why anyone thinks it's acceptable to harass customers with constant automated spam. A reminder the day before is welcome, a dozen automated messages I can't respond to is harassment.
Mar 31st, 2024

Love this vet but they have a big turn over or I would have given them a 5
Mar 7th, 2024

Finding a vet that you can trust thats also affordable and accommodating is no easy task. With that being said, we couldnt be happier with the level of care we have received by Dr. Dressel and staff in our first year of having Duke. Her attentiveness and compassion cannot be overstated. Highly recommend!
Feb 27th, 2024

Hidden charges! Paid $217.00 yesterday and was asked to drop off stool sample from my canine. I went today to drop it off not once was I told that I had to pay $40.00 on top of the $217.
Feb 19th, 2024

Never answer phones staff needs to learn to multi task
Feb 6th, 2024