Silva's Auto

Apr 5th, 2024

Mar 22nd, 2024

Feb 23rd, 2024

Great customer service
Feb 17th, 2024

Zero Integrity - I bought a truck in town that I needed looked at before I drove it home. I called ahead to see if Silva's was able to take on a list of repairs for my work truck. After they agreed to take on the work, I brought them the truck and they refused to complete most of the work they agreed to. They had my truck for almost 2 months and were rude on the phone when I asked for updates on repairs. At one point someone who worked there told me they wouldn't work on my truck because they only work on automobiles and they told me to take the truck to the last shop who worked on it. Turned out after calling the original owner Silva's did the last major repairs on the truck. After almost 2 months they told me to come get my truck after I asked why work wasn't getting done. I then took it to a reputable truck shop where they told me whoever performed the repairs to the truck used really cheap parts that where already falling apart. These parts only had 50 miles on them (the distance to drive from Silva's to my hometown shop). Additionally they told me the parts that they used were not correct for my truck and that all the other items they completed weren't even finished. Only 1 repair was completed correctly. I paid Silva's 3,200 dollars and after taking it to a reputable shop, I have to pay them to correct all the work they said they did and finish the items they refused to complete, which will cost me another 4,500 dollars.
Feb 13th, 2024