Homewood Suites by Hilton Gateway Hills Nashua

Best Hotel in the area. Wonderful staff.
Mar 25th, 2024

Mar 5th, 2024

Jan 23rd, 2024

Standard Homewood Suites experience.
Jan 19th, 2024

We were here for 4 weeks in January 2023 while we were waiting for our house to be ready. Our biggest complaint is the complimentary breakfast and once weekly soup/salad 'reception.' It seemed like every time one of us (family of four) went down to breakfast, the staff member(s) responsible for keeping things stocked was/were sitting at a table chatting. They'd be completely out of things like milk or eggs, orange juice would run out an hour before breakfast ends and never be replenished, etc. My kids love waffles and of the entire stay, they probably only had the waffle maker out 1/4 of the time, and when it wasn't out there was nothing to take its place. I asked when the waffles would be back one day and she said 'oh it will be back out Saturday' and a week went by and it was never there. Additionally, there were multiple times where the scrambled eggs had a green hue, looked gross, smelled gross, and at least the one time we tried them they tasted awful. From that time on none of us even tried the scrambled eggs if they looked ever so slightly green. ON THE BRIGHTSIDE, when things were stocked, they had a more varied selection of breakfast sides than most other hotels we've stayed in for extended stays. I don't recommend the corned beef hash, but the kielbasa with peppers and onions was really good. But, there didn't seem to be any rhyme or reason or pattern to what was served each day - in our experience most hotels seem to rotate through their breakfast items so that no two consecutive days are exactly the same. But this hotel didn't seem to follow that. Then with the soup/salad 'reception' they claim to have on Wednesday nights, it was only available for 2 out of 4 of the Wednesdays we were there. When it was available, it was chicken noodle soup, caesar salad, cheese and grapes, crackers, bread, cookies, chips, and pretzels with sweet tea or non-alcoholic wine and beer. These all were fine, and we appreciated them when they were available. Part of the reason we booked here was because we wanted to not have to worry about at least one meal a day and even better that they also offered a small dinner selection one night a week too. It's not really 'complimentary'- you're paying for it in the price of the stay, and so it should be available when we are told it will be available. As a pet friendly hotel, we appreciated that our big dog could stay with us and not have to be boarded. They had three conveniently placed pet waste stations. But 2/3 of them would have zero bags left and I told front desk staff twice that they need replenished and it never happened. We eventually bought our own bags. The pool was down for maintenance two, maybe three days during our stay which isn't terrible at all. No hot-tub, but the heated pool was actually heated! It was so nice to go down and spend some time with the kids and not freeze. We had quite a bit of snow during our stay, and they did an excellent job of getting it all plowed and salted in a very timely manner. We never had to worry about it at all. However, because of the dog, the amount of salt was a problem because it was not a 'pet-friendly' salt and so was not good for his paws. We did buy him boots after the first snow, and it certainly wasn't fun having to put them on 5+ times a day to go out for walks, but there was no avoiding it. This hotel is just a quick drive away from Shaw's and Market Basket for your grocery needs. There is also a small corner grocery store just on the corner of Tara and Spit Brook roads. Also, lots of restaurants, Barnes and Noble, Starbucks, Target, Home Depot, Great Clips, Costco, a mall, and a plethora of other stores.
Jan 29th, 2024