Home Services at The Home Depot

Jan 23rd, 2020

Full disclosure: I used to work for them. Had good products, terrible communication between management, installers, and customers.
May 4th, 2019

Barry Londoff Windows install service is absolutely the worst. I had the same estimator from HD come twice. Second time I went to a different HD store hoping someone else will come.Nope.Same guy. He seemed to be high and what he was talking was a nonsense. After he told me, that a $ 400 window will cost me "thousands of dollars" to install I just told him to go away and no need to waste each other's time. Funny thing he said is that I had highest and most expensive series of Anderson windows installed last year (right after he visited for first time to give me estimate I ordered them from HD and had independent contractor install them). In fact they cost $400 each...not "thousand of dollars" . I called second time for the rest of the windows hoping HD will send me some normal guy and I can actually save money on install , but nope. Same guy. Same high and arrogant like the first time". He was so arrogant he said "It looks like things didn't go well with my installer since i'm calling Home Depot. As a matter of fact I like Home Depot and just wanted to get a better deal to install the windows trough HD. I never got the quote. But I will sure have again highest grade Anderson architectural windows installed by someone else and cheaper.
Jun 18th, 2016

Called 28 days after buying a $450 AC unit as it was acting up the night prior (day 27). I live an hr away from the Portsmouth store and am traveling this week for work. Was told the unit/receipt needed to be in the store within 30 days. I explained I can't make it becuase of the distance/traveling but could scan them the receipt. I was told I had to do it within 30 days. I again explained I couldn't physically do this but had called them and could get them the receipt within the 30 days. I explained I could bring it in the store this Sunday. They said they wouldn't do that. This is the first negative review of business I have ever posted. I'm furious at the lack the customer service and flat out lack of caring I was shown. In the future I will go out of my way to go to Lowe's.
Oct 18th, 2013