Rochester Residence Inn

Mar 8th, 2024

Dec 1st, 2023

Nov 16th, 2023

Nice area
Jun 20th, 2023

My daughter and I had an unfortunate overlap by a few months with end of lease and new house being ready so we spent that time RRI. Understanding what/where it is expectations were EXTREMELY low. Unfortunately not low enough. The dark green carpet in bedroom has a 30"by30" square cut out showing the subfloor numerous stains of varying sizes and stickiness. Cable splitters dangling in midair as well as coax run on top of carpet. It's 50/50 on whether or not you'll get hot water. NO deadbolt or even slide chain lock. Found numerous food items from last person/animals/ that resided there. The linoleum floors were mopped, scrubbed by hand and the residual dirt,grime laughed at me. Finally the toilet....... When flushed contents went down, however when bowl filled back up it wasn't with water it was feces,paper and undescribable other contents pushed upright to the tippy tippy top. After letting the office know it only took 7 days for them to get someone to fix it. Yet calling every night complaining I still owed 100$. It was fixed for maybe 10 days before it happened again. It's been 2 weeks and they haven't done ANYTHING!!!! They do however call/text everyday threatening to throw us out. I've documented every call I've made and attached a new pic for my records when we go to court. I'm not paying 500$ a week (# has changed 3 times. Always goes up) when my 12 yr old daughter has to urinate 1:00 a.m and we have to drive to Cumberland farms. If at all possible STAY AWAY!!!!!
Jun 8th, 2023