Ciocca Lincoln of Flemington

I don't usually write reviews, however I have to say how incredibly disappointed I am in their service department since Ciocca took over. No communication, and incredibly rude individuals answering calls. They talk over you without listening to your issues. The reason I purchased a vehicle there was because of the great service I had in the past. Not so anymore. Do not tell customers you "washed" their car after service..this was clearly and most definitely NOT done. It came back to me..dirtier than when it went in. My issue was fixed, but I will be looking for another Lincoln dealer for service.
Mar 20th, 2024

Dec 6th, 2023

May 16th, 2023

Easily the worst customer service I've ever received from a service department. I had my car in 10 weeks ago and paid to have a problem diagnosed. It has now been ten weeks of unreturned phone calls and texts - TEN WEEKS - trying to get my car fixed. I've left messages for the service manager. My calls are not returned. The appointment schedule people have been helpful, but anyone above them is useless and unprofessional. My advice would be a) do not buy a Lincoln; the pseudo-luxury features will stop working (power mirrors, gadgets, steering wheel buttons, audio system, etc.) and you will pay a fortune to get them fixed. b) if you do buy a Lincoln, do not expect any semblance of "customer service" if you take it to Ciocca Lincoln. In my case, I do not expect them to ever fix my car at this point. Or to call me and tell me they won't or can't. I'm on my own.
Sep 19th, 2023

My wife and I had a great experience at Ciocca Ford as we purchased our new 2023 Ford Explorer. The entire Ford team was welcoming and helpful. In particular our Sales rep/Client Advisor, Tyler LaPlant, was excellent as he was very knowledgeable of the inventory and answered all of our technical questions about the car. He was very patient and worked with us throughout the entire process to obtain the Ford Explorer. There was no detail left out and we were so comfortable going through this sale. Other Ciocca team members worth mentioning are Tylers Manager, Chris Messina, and our Finance Manager, Mike Barone. Mike was very straightforward and the purchase of the vehicle was very quick and easy. Overall, we had an excellent experience at Ciocca Ford and look forward with the service relation in the future for when the car will need its maintenance.
Feb 9th, 2023