Exotic Car Collection by Enterprise

Apr 23rd, 2021

Jun 16th, 2019

I reserved a car on the Enterprise website from the "Exotics Division."I called and asked about vehicle options in my class and was told me the price I reserved on the ENTERPRISE website was too low. They refused to rent me a car and then cancelled my reservation. Days before Thanksgiving I might add. How can any respectable company not honor the agreement and prices on their own website? I feel like that tells you everything you need to know. I spoke with Ken, from Enterprise Customer Service, who was a comically terrible customer service rep. At first he told me he was looking into it and then never called back. After I reached out again he said "oh did I not call you back?" and then offered no options or solutions. The most absurd part to me is that I've rented from Enterprise 30+ times and likely would have continued to be a long term customer. All of this was over a difference of maybe $500 total (likely less). Shockingly bad in my view.
Aug 6th, 2022