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      Chai Urgent Care - Freehold, NJ

      ( 199 Reviews )

      Chai Urgent Care - Freehold, NJ
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      Chamber Rating

      4.7 - (199 reviews)
      181
      3
      2
      2
      11
      Read Our 199 Reviews

      Chamber Rating

      4.7 - (199 reviews)
      181
      3
      2
      2
      11
      › ‹
      • Gina Onesti

        There was 1 person in waiting room when I arrived. I signed in and 3 family members arrived after me. The person at front desk took their copay and I had to walk up to the desk and say Im assuming you need my copay as well. The dr came out and took in the 3 family members first even though I was there and singed in prior them. I waited for about 30 minutes before I was taken into room. Ok, not terrible. Then I proceeded to wait and wait and wait. I heard dr talking to patients in next room, thinking ok this is almost over. I continued to wait and then got fed up after being there for almost an hour and a half. Went to front desk got my copay back. 1 dr on staff not sufficient. I will never go back there. Ridiculous. They need to use some common sense.
        Dec 30th, 2023

      • Mel Mey

        If I could I would give it a 0 star...The P.A. Erin had NOOOOOO!!!!! IDEA what she was doing. And the wait was forever!
        Nov 21st, 2023

      • Jessika Weir Reeves

        The front receptionist are amazing. Probably the best part of the experience. I had to get a Covid test and they were extremely helpful and courteous. The doctor was very personable and answered all my questions. Hopefully I dont ever have to come back here, but if I do I know i am in good hands.
        Sep 25th, 2023

      • Kimberly Sinatra

        I had gone in for what I thought was strep throat, but my test came back negative. While waiting for my COVID test, the Dr. said, "Wait 5 minutes". So I waited. 5 minutes turned to 10, turned to 20, turned to, 25. Mind you, I had a 103.3 fever. So I got up and went outside the room looking for someone. The Dr. saw me and said, "OMG you're still here?" Totally forgotten about me. Now it wouldn't be so bad but now fast-forward 4 days and I still have strep symptoms so I am questioning the validity of the check up.
        May 28th, 2023

      • Daniel Ginzburg

        I went here on a Sunday with a swollen knee that needed an X-ray. Chai's website stated they have X-rays. Turns out they don't have an X-ray. So I got my knee wrapped and that was it.
        Apr 28th, 2023

      Read Our 199 Reviews

      About
      Chai Urgent Care - Freehold, NJ

      Chai Urgent Care - Freehold, NJ is located at 3435 US-9 in Freehold, New Jersey 07728. Chai Urgent Care - Freehold, NJ can be contacted via phone at 908-905-2424 for pricing, hours and directions.

      Contact Info

      •   908-905-2424

      Questions & Answers

      Q What is the phone number for Chai Urgent Care - Freehold, NJ?

      A The phone number for Chai Urgent Care - Freehold, NJ is: 908-905-2424.

      Q Where is Chai Urgent Care - Freehold, NJ located?

      A Chai Urgent Care - Freehold, NJ is located at 3435 US-9, Freehold, NJ 07728

      Q How is Chai Urgent Care - Freehold, NJ rated?

      A Chai Urgent Care - Freehold, NJ has a 4.7 Star Rating from 199 reviewers.

      Ratings and Reviews
      Chai Urgent Care - Freehold, NJ

      Overall Rating

      Overall Rating
      ( 199 Reviews )
      181
      3
      2
      2
      11
      Write a Review

      Gina Onesti on Google

      image There was 1 person in waiting room when I arrived. I signed in and 3 family members arrived after me. The person at front desk took their copay and I had to walk up to the desk and say Im assuming you need my copay as well. The dr came out and took in the 3 family members first even though I was there and singed in prior them. I waited for about 30 minutes before I was taken into room. Ok, not terrible. Then I proceeded to wait and wait and wait. I heard dr talking to patients in next room, thinking ok this is almost over. I continued to wait and then got fed up after being there for almost an hour and a half. Went to front desk got my copay back. 1 dr on staff not sufficient. I will never go back there. Ridiculous. They need to use some common sense.

      Business Response on Google Dec 10th, 2023
      Hi Gina. I want to express my sincere apologies for the unacceptable experience you had during your recent visit to our facility. Your feedback is deeply concerning, and I want to assure you that we take your concerns seriously. It's disheartening to hear about the extended wait times and the apparent oversight in managing patient arrivals. Providing timely and efficient care is fundamental to our commitment, and I apologize for the inconvenience you experienced. We are actively reviewing our processes to identify areas for improvement, and your input will be invaluable in shaping changes to better serve our patients. I assure you that steps will be taken to address this issue and prevent similar occurrences in the future. If you have any further comments or if there's anything specific you would like to discuss, please feel free to contact us at [email protected]. Thank you for bringing this to our attention, and I apologize for any frustration caused.

      Mel Mey on Google

      image If I could I would give it a 0 star...The P.A. Erin had NOOOOOO!!!!! IDEA what she was doing. And the wait was forever!

      Business Response on Google Dec 8th, 2023
      I'm truly sorry Mel to hear about your negative experience, and I want to extend my sincere apologies for any frustration or inconvenience you may have encountered during your visit. Your feedback is crucial, and we take it seriously. We aim to provide quality care and a timely service, and it's disheartening to learn that we fell short in your case. If you're open to providing more details about your experience or if there's anything specific you'd like to discuss, please feel free to contact us directly at [email protected].

      Jessika Weir Reeves on Google

      image The front receptionist are amazing. Probably the best part of the experience. I had to get a Covid test and they were extremely helpful and courteous. The doctor was very personable and answered all my questions. Hopefully I dont ever have to come back here, but if I do I know i am in good hands.

      Business Response on Google Sep 19th, 2023
      Thank you so much Jessika for the glowing 5-star review! We're delighted to hear that you had such a wonderful experience with us. Your support and kind words mean the world to us. We are thrilled that you are satisfied with our staff and medical service. If you ever have more feedback or need medical assistance in the future, please don't hesitate to reach out. We have a wide variety of services from mental health, IV for rehydration, pediatric care and so much more. We look forward to serving you again and maintaining the high standard that you've come to expect. Thanks again for choosing Chai Care and have a fantastic day

      Kimberly Sinatra on Google

      image I had gone in for what I thought was strep throat, but my test came back negative. While waiting for my COVID test, the Dr. said, "Wait 5 minutes". So I waited. 5 minutes turned to 10, turned to 20, turned to, 25. Mind you, I had a 103.3 fever. So I got up and went outside the room looking for someone. The Dr. saw me and said, "OMG you're still here?" Totally forgotten about me. Now it wouldn't be so bad but now fast-forward 4 days and I still have strep symptoms so I am questioning the validity of the check up.

      Business Response on Google Jun 3rd, 2023
      Good day, Kimberly. Thank you for speaking with us to review your honest and valuable feedback on your experience and to thoroughly review these unique yet concerning details. You may always contact our Patient Relations Officer at 718-408-6617 should you have any additional feedback and/or for any questions/concerns for any future visits. Rest assured, we will do better next time. We hope you feel better soon! We thank you for trusting us and we welcome you back for care.

      Daniel Ginzburg on Google

      image I went here on a Sunday with a swollen knee that needed an X-ray. Chai's website stated they have X-rays. Turns out they don't have an X-ray. So I got my knee wrapped and that was it.

      Business Response on Google Apr 23rd, 2023
      Thank you for taking the time to leave us a review, Daniel! We would just like to let you know that not all of our locations have X-ray machines and unfortunately, you found yourself at one of the few facilities that aren't equipped with one. Still, we wish you good health and if you find yourself facing another unexpected injury, Chai Care will always be here to help.
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      Overall Rating

      Overall Rating
      ( 199 Reviews )
      181
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      11

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