PacSun

They dont even deserve one star I was looked down on the whole time in the willowbrook store in New Jersey I was in there about 2 weeks ago getting my kids Essential Sweatsuits and I was approached by a worker who told me that I cant hold the merchandise in my hand and that I will have to put it behind the counter I said np at that point I was uncomfortable so I couldnt even finish shopping I asked the lady behind the register what was the reason she said the merchant Essential does not allow customers to walk around the store with the merchandise. I said Ive never heard of nothing like that honestly speaking if your worried abt people running with the merchandise either you dont sell it or keep it in the back and just get the sizes from the customers This was a very unpleasant experience but it doesnt end there I had to end up returning the next day in the mix of them taking the stuff behind the register somehow I ended up with the wrong size sweatsuit so I went back to exchange it I was told it was final sale products but the cashier whom did not want to disclose the managers name to me did exchange the sweatsuit . Ive never shopped somewhere where the workers werent allowed to provide the managers name this was a very unpleasant experience Ive spent a lot of money at pacsun I will no longer support this store in willowbrook mall .
Jan 1st, 2024

Cheers to Danielle who made my return super easy. And with a smile answered my thirty questions about one single product. It aint easy working retail and the customers always right concept blah blah blah cause we know some ppl arent happy no matter how you treat them.
Dec 22nd, 2023

Too crowded and stuff seemed to be mad that they need to work.
Dec 5th, 2023

Horrible staff, pacsun do your brand a favor and fire all the folks in this particular store ... Rude, condescending, horrible horrible customer service
Nov 11th, 2023

I find they hire some of the rudest people who won't help you. I came in wanting to exchange a skirt for a different size WITH TAGS and the manager refused to help me because I didn't have a receipt. I love that when i googled if I can make an exchange without a receipt the Pacsun website says yes! Smh.
Sep 16th, 2023