Windsor

The manager is a literal B**** and I do not say that lightly. She is rude, clearly hates her job and it shows. I went to return an item ONE day past the 14 day return policy and explained my child was in the hospital all week with RSV and she told me verbatim "that is your problem not mine" she was so disgustingly rude and when I called customer service they said she 100% could have honored the refund but instead she gave me a store credit and unfortunately they couldn't do anything at that point. The store is also filthy constantly. I have worked retail, women like this lady give entire brands/companies bad reps because of ignorant and rude they are for NO reason.
Feb 11th, 2024

dresses are missing strings, broken falling apart, rude employees not helpful gave me an attitude, dresses are bad and expensive i bough two dresses for the price of one and still had more money to spend, will not be shopping again. SAVE YOUR MONEY!!
Feb 6th, 2024

Boring
Dec 13th, 2023

This is an awesome store with nice selection of dresses, shoes, & accessories. Wish it was closer to us as we drive 25 minutes there. The staff at Windsor Willowbrook Mall location always provide exceptional assistance. Also want to thank one of the managers, Lauren. She has consistently gone above and beyond to address our questions and concerns. Her willingness to help, along with the effort to locate garments at other stores when sizes were unavailable, showcases a commitment to customer satisfaction. Lauren's professionalism and helpful demeanor have made our experiences at Windsor truly positive. We appreciate the outstanding service and support she provides. Thank you, Lauren!
Nov 29th, 2023

There was only one nice girl out of the 5 working. We had to wait 20 minutes for them to give us change (which was less than $15 btw). Store is a mess, please get better workers.
Oct 1st, 2023