Chase Bank

Ive been a Chase member for over 10 years and today was one wild experience in branch. Jim on the teller line had referred me to contact an external department for a cash advance, but sat me in the lobby to speak with someone to resolve this. Brandon, the branch manager, then shuffled me into his office to attempt to resolve this and then provided me with another phone number to call, which lead to an IVR system that repeated the information of my failed transaction. The branch manager then called another department to attempt to resolve the issues, which he then later claimed to know wouldnt be a fix to the issue as he was familiar with the policy and knew it well since he had worked here 15 years. When attempting to express my experience I was talked over, and talked down to. There was a lack of accountability, professionalism, and leadership across every line of operations in this branch. As someone that also works in the financial industry, it was very unfortunate and unexpected to encounter so many contradicting solutions to something as simple as a cash advance. Ill continue banking with Chase, I just hope that this review reaches the appropriate level of management within the Albuquerque area to ensure that the tellers here and branch managers are more mindful of the information they are giving to members.
Apr 1st, 2024

All the Employees here are extremely nice and helpful. Especially Christopher Gonzalez. I met Chris at the Coors branch to discuss a mortgage. He was just the best! From pre approval to closing on our new home he went above and beyond. I somehow lost the survey from chase but I wanted to post somewhere to acknowledge his excellence in customer service! Thanks again Chris to was a pleasure meeting and working with you!
Feb 21st, 2024

Employee will lie to you there. When you ask for help they will have you call the 1800 numbers
Feb 19th, 2024

Be careful opening a business account with them they make you sign up for what they call quick deposit but then hold any check a customer gives you for weeks Then when you go to speak to them, they all act like its just the system and they have no power Beware of the balding middle aged dude who does business accounts, he is a liar.
Feb 17th, 2024

The bank will hold your funds for two weeks even if is a small amount. They told me the check will clear today, then put it on hold for another two weeks. Then they told me the other bank doesnt verify funds even tho I called them and verified. The other bank told me chase took the money out last week and have the funds. Also the workers at this location have no power and will have you call the 800 number and wait for hours
Feb 15th, 2024