Best Western Airport Albuquerque Inn Suites Hotel & Suites

Agron Pali _{on Google}

Apr 1st, 2024

Meh

Jacqueline Joya _{on Google}

Apr 1st, 2024

When you arrive at the hotel, the outside is very aesthetically pleasing. Very well maintained hotel. They have a shuttle service to airport and you can use the shuttle to take you to places closeby. Not bad. Will keep this in mind for future trips. The gym looked clean and had water bottles for you as well. There is free breakfast or to go bag. The room was nice and warm when I went in which was perfect because outside was freezing! Heater works amazing! The cons, if you are not strong try to request a 1st floor room because there are no elevators here. If you dont have much luggage then you have a nice 2nd floor view. The rooms were a bit on the smaller side but had everything you need, a comfy bed, sofa chair, shower/tub, coffee maker, fridge, microwave. The only thing I would suggest is upgrading the desk chairs, they were a bit on the harder side.
Pros: Free Shuttle service to airport and close vicinity
Free Water bottle in gym
Free breakfast or to go bag
Warm room
Cons: hard desk chair
Small space
No elevator
Sometimes the side door does not work. Many times my card was not read.

Heather conrad _{on Google}

Mar 31st, 2024

Overall, the staff, room, parking lot, was very nice
Rooms: Very nice hotel, with caring staff.

Marie Queneau _{on Google}

Mar 29th, 2024

We booked two rooms here. My credit card was charged in advance in case I was a no show, which I was not. On checking in they wanted a $100 deposit, which is not customary for a Best Western. The rooms and hotel were incredibly noisy. I reported it to the front desk at almost midnight as the people above us and above our other room were exceedingly noisy. We were not offered any other room as I needed a walk in shower for my daughter with special needs. In addition, the dog across the hall wouldnt stop barking. I dont share my house with a dog, I dont prefer to hear one barking while Im trying to sleep on a long drive. As a Platinum member I filled out the next day survey. This was the response I received from the front desk manager named Marty. Ill leave it at this and their professionalism . Never again.
Response from hotel.
We authorize cards in order to guarantee rooms for the guest s who can afford to stay at our hotel. If the card does not go through, we cancel the reservation and sell it to someone who can give a card that we can authorize. The deposit is actually 100 dollars per room, but the desk agent took pity on you and only authorized $50 per room ultimately doing you a favor. The deposit is required regardless of membership status. You were offered a 2nd floor room which is much quieter but declined due to not having an elevator. Additionally, the fact that we accept pets has no bearing on the cleanliness of the hotel as we have very specific pet friendly rooms. if you had brought any of your concerns to the front desk they would have explained as such. I believe that we both agree that you shouldn't return and hope that you find a hotel that suits your needs.
Sincerely,
Marty Fragua
Front Office Manager
Best Western Airport Albuquerque Inn Suites Hotel & Suites

Simon Gonsalves _{on Google}

Mar 28th, 2024

Very quiet room with the best free breakfast I've ever experienced at a hotel! The main entree changed every day and they always had plenty of green chili on hand.