Downtown Cleaners and Tailors

WORST TAILOR EXPERIENCE. AVOID AT ALL COST. I came in with a misaligned zipper on my hoodie and 2 missing buttons for my leather pants. Before I even accept to work with them, the tailor took pliers and literally broke my zipper into pieces (even though I told her to wait and be careful which she replied not to worry..). I really had no choice to leave the items with them. RESULTS: they replaced my silver zipper with a black one and attach the charm that was on it with strings.. looks really bad (she previously told me that she had the EXACT SAME ZIPPER at home). For the pants, she only replaced 1 on the two missing buttons (not even a similar type of button). When I confronted the lady at the cashier, she told me that I MISUNDERSTOOD, she was very aggressive and clearly lack of common sense. All of the them were really aggressive overall and super condescending dont waste your time or money here. I recommend going to Kingbridge next door, they are really professional (unlike here) and take the time to explain everything before even touching the clothes.
Mar 3rd, 2024

This is one of the best dry cleaners, I recommend all my friends and family to go here! I trust all of my clothes to be cleaned here and the tailors do an amazing job here too. I recently had some of my things altered here and they came back perfect. The tailors always care for any customers request and are always very precise. The customer service is impeccable, I wouldnt wish for anyone else to fix and clean my clothes. The front end always greet me with a smile and its obvious that they care for their customers. I have never been disappointed coming to this cleaners!
Jan 6th, 2024

Ive been using them for as long as Ive lived in the neighborhood. I have always found the service prompt and professional, and the alterations are top-notch.
Jan 6th, 2024

Leaving my first review ever because I had such a bad experience at this place. Tried to get a dress taken in, and was told my body type was night right for the dress and there was nothing she could do. I am 52 and 120 lbs and getting a dress taken in around the waist is pretty standard for me, but here it was not possible and instead she commented on my body (which made me feel so uncomfortable & insecure). I took the dress to another tailor around the corner, it was taken in completely fine and now fits like a glove. Not to mention, the woman who greeted me was so incredibly rude. She barely said hello, and reminded me that they were closing in an hour when I walked in. As I was changing back into my street clothes (after being told my body was the problem for my dress), this woman starts yelling LADY!! You need to hurry up I am closing!!! while I was in the dressing room. It was 45 minutes until their closing time. I am leaving out so many other rude comments & details, but net net this place is awful and they are incredibly rude & unprofessional.
Dec 22nd, 2023

Ive been going to Downtown Cleaners and Tailors for almost 3 years now and I cannot recommend this place enough. We drop off dry cleaning once a week and Ive gotten a couple of things tailored, and the work they do is always phenomenal. I would have said they were just your regular dry cleaners until they became miracle workers after I dropped off a silk dress that had unfortunately been through a disaster (a full cocktail had been spilled all over the front) and they completely removed the stains. The work they do is absolutely awesome and they are very friendly! I have to admit that they are often very busy as it is a busy street and it seems like a lot of people in the area do their dry cleaning there, but they always take their time with me. Sometimes I even multitask and bring my dog in, which has become my dogs favorite task as the owner has been the nicest and always gives him some treats. I highly highly recommend downtown cleaners and tailors for any dry cleaning or alterations you might need!
Dec 18th, 2023