Casper - Williamsburg

We bought a great bed. Very excited to receive. Tatijana was so helpful
Jun 22nd, 2023

May 31st, 2023

Go to this store, not only to shop the beds, which are even more amazing than they look in the ads, but for extraordinary customer services. From the moment I walked in, Charles and Kat (I believe) treated me like a friend, and not someone they were selling to. Charles was the most professional and down to earth sales rep Ive ever had the pleasure of working with. I only intended to go in and buy a mattress, but ended up getting my whole bed set in one go. Thank you all for making what I thought would be a stressful experience as easy as possible - with great background music to boot.
Feb 3rd, 2023

Debra was a pleasure to work with. Super personable and educational, sale pricing breakdown email follow-up was comprehensive and prompt leading us to purchase the Nova mattress. Overall an ideal transaction.
Jan 30th, 2023

Updating review since they returned the additional money owed. Upset that this location never confirmed a delivery for me, told me that the Original mattress is best for guest bedrooms and not couples (after I ordered it). I waited several weeks for delivery confirmation. When the order was confirmed, it was cancelled without my knowledge after I waited for most of the day. After speaking to someone at the store trying to confirm a delivery date/time (which she couldn't do), I decided to cancel. I was only offered a partial refund and now have to fight to get the rest of the payment after receiving nothing but a headache.
Dec 22nd, 2022