Homewood Suites by Hilton Buffalo-Airport

Apr 4th, 2024

Large rooms, clean kitchenette and very nice service, I recommend it
Apr 3rd, 2024

Hotel was under renovation. Though I booked a room with a jetted tub, they gave me a room with a walk in shower. Then was told that they no longer had tubs, only to find out that wasnt true when I threatened to complain. Rooms: Room was a good size. Kitchen was clean and modern. Fridge did not have an ice bucket. Pillows were terrible.
Mar 1st, 2024

I called at noontime today. I ask if they have a hot tub and tell her I want a room. The woman on the phone explained to me there was construction going. She took the time to tell me the hours the construction was going on. And to tell me it's very loud. She had enough time to explain all of this to me. After a conversation she told me she had to put me on hold for 15 minutes. I waited almost the full 15 minutes. When she came back on the phone she told me that there were no rooms available. She let me wait the entire time on tell me no rooms available. She could have just told me that in the beginning. Find a hotel with helpful staff not this one.
Feb 10th, 2024

Stayed recently for Bills playoff game weekend. -Front desk staff were great. Three younger people (2 male, 1 female during our stay) were very helpful with various things. The manager in charge made things more difficult, had a poor attitude and shouldn't be in charge of anything. Would consider not returning based on her. -Breakfast was great and plentiful. -Construction is currently going on at the hotel and is both loud at times and disrupted the guest experience. As someone who professionally does building and remodels, you're doing more harm then good to the hotel by not simply closing for 4-8 weeks instead of trying to run it at the same time. The experience was mediocre especially for the price during a snow storm/playoff weekend which were rates that were well above Buffalo normal market rates.
Feb 3rd, 2024