Sam's Club Tire & Battery

Apr 10th, 2023

Excellent service and nice people, especially Zack , he is very helpful and nice person who did service on time , I appreciate his work!
Mar 21st, 2023

Nov 5th, 2022

Aug 18th, 2022

Horrible! I stopped in August 19, 2022 around noon to get lunch. I received an email that my tire pickup was arrive. I was so excited because it was early despite being told 7-10 business day to arrive to the store. Even better I was just finishing up and went to member services to find out where to pick up my order. I was told to go to curbside pickup. I waited 15 mins for someone to come to me. The employee couldn't find my order. I was then told to go to the tire selection. The email that was sent to me did not specify where to pick up my tires. My tires won't even on the shelf so I had to call another employee over to find it. Finally 20 mins later I got the tires the auto mechanic who found them stated "It's fresh off the plane". He said they wouldn't even tagged so he didn't understand why I was getting a pick up notice. Finally made it over to the service center and I told them to call me when finish. 10 mins later there's an issue. The mechanic took off my lug nut bc it was rusted. So I have only four left on my passenger side front tire. I was told to go to Dunn Tire or Mavis bc they couldn't remove anymore lug nuts just in case the other ones were like that too. The mechanic pointed to the wall said he didn't have the equipment needed to remove my lug nuts. I took my car to a place I used before instead of their suggestions. That place I used was ridiculous as well. Told the owner I had size 19 tires. He told me 80 bucks and then comes out to put them on tells me that they're 19 and then change the price to $120 because I paid with a debit card was charged an extra $10 for tax so it came out to $131.50 to install my tires!!! Anyways I also waited over 15 mins at Member Services to get a $47 refund (I'm a Plus member) for the service I couldn't use. The employee kept asking if I wanted a full refund. No I still needed the tires which she wasn't understanding. Wouldn't recommend this place to anyone. To fix my lug nut I have to pay an additional $80! Last straw with Sam's Club as soon as Costco opens I'm gone!!!
Jun 6th, 2022