The Right Move Inc

I was defrauded by the sole owner Michal Franklin. She took the money and never paid for shipping. The constantly lied about it.
Sep 14th, 2019

Fraud and scam artists, I am surprised law enforcement have not shut them down for consumer fraud.
Feb 19th, 2019

Do not use. An absolute scam and completely dishonest staff. My stuff was loaded onto a truck and the driver confirmed the size was less than what I had estimated. All of a sudden my goods arrive to the dock and the shipment size doubles. Was given a choice- load onto ship or leave the stuff at the dock. Of course I had to pay. Then even more lies start- she claimed my stuff had arrived at the UK when it fact the ship tracker (that I found on one of the many receipts she sent me) proved the ship was still in New York. I sent her evidence and she went quiet for 5 days. Then to make matters worse- it transpires she used an intermediary to transport the goods and she hadn't paid them so they kept hold of my goods. Was supposed to receive my belongings last week, and an hour after scheduled delivery, they called me to say the truck had broken down and wouldn't be delivered after all- yeah right! asked for proof that the truck had broken down...and surprise surprise...no response aside from a condescending one liner to say they don't control trucks breaking down! Goods should have taken 4 weeks, 11 weeks later and I'm still waiting. Dishonest, lies and terrible human beings is how I would describe this company. There is a facebook group about this company that I wish I'd seen before I paid them, and many customers are in the process of taking them to court. DO NOT USE
Aug 25th, 2017

The Right Move, Inc wanted me to sign a settlement for $728. For that money, I would rather write a review to caution any potential customers from using this company for international relocation, particularly if they are looking for genuine door-to-door full packing service. Over the last 20 years, I have made six relocations from Hong Kong to San Francisco and back, from Hong Kong to Singapore, from Singapore to San Francisco and the last two from San Francisco to Hong Kong. I can safely say that I know what relocation service is supposed to mean. I used The Right Move for my relocation from San Francisco to Hong Kong last July. While there was a week's delay in delivery, its local partner (Link Relocation) did a decent job of the delivery. I therefore asked The Right Move to handle the relocation of the rest of my family from San Francisco to Hong Kong this July. I was told by The Right Move that its local partner had changed, but I expected the same level of service as I got from the Link last year. What eventually happened was a dismay to me! First of all, when the movers came to our house in San Francisco to pack, they left a 3-feet long scratch on our living room floor when moving the piano. Second, this year's local partner, HiBoo International Group, contacted me by email from Beijing. The HiBoo staff handling my account didn't inform me when my container had arrived in Hong Kong, until I emailed her on July 14 to ask about it. When I asked whether the shipment could be delivered on July 18, the staff could not confirm and said she would do so on July 17. Then on July 17, she emailed me and asked if the shipment could be delivered that afternoon. I told her I was at work and could not possibly be home to receive the shipment at a few hours' notice. I asked her whether the shipment could be delivered on July 19 or 20 instead because there were forecasts of thunderstorms on July 18, she said no and if the delivery were to be made on July 19, I would have to pay an extra CNY 1,600. Then on July 18, I waited until 10:30 am but there was no news when my shipment would arrive. When I chased her, the staff said she had already written a email to me, which I did not receive. She told me then that the shipment should arrive at 3:00 pm that afternoon. When the shipment finally arrived at 3:45 pm on July 18, there were only one driver and one worker delivering a 20-feet container full of furniture and household goods. The worker did not seem to know he needed to unwrap the furniture or open the boxes for us. At our request, the worker helped to unwrap a couple chests of drawers and a few book shelves. My husband, teenage daughter and I ended up unwrapping most of the other furniture and opening all of the boxes ourselves. After all the furniture and boxes were delivered, the driver and worker wanted to leave us with all the packing materials, empty boxes and wood crate used to transport our piano. We explained that it was their responsibility to remove all the packing debris, but they said they were not from a moving company. They were only told to deliver and they refused to take the wood crates and packing materials away unless we paid them HKD 1,000 extra. We could not afford to have all the debris lying around outside our apartment and blocking our neighbors entrance. Thus we paid. I emailed The Right Move about this horrifying experience afterwards. Ms Michelle Franklin of The Right Move said the workers were supposed to unwrap and reassemble the furniture, but were not required to open the boxes and take out the contents for us. She nonetheless agreed that the workers should remove the packing debris, and thus offered to refund me the extra HKD 1,000 that I gave to the workers. She also offered to pay me $600 for the repair of the living room floor of my house in San Francisco. When I told her I regretted using her company this year and would have rather used a different professional relocation company, she asked me to sign a settlement letter and promise not to complain.
Feb 16th, 2018

There are 2 sides to each story . Nikil Mature shipment was estimated to be larger before we started the process, he insisted that he only has 200 Cubic feet, even though I have Proof e-mails that we estimated it to be larger. of course we have accepted the service and picked up the shipment . Mr. Mature was informed that his shipment is at the terminal and it is indeed larger . we don't measure the shipment, it is being measured by the port, and the size is being provided on a legal document which later is being declared on the bill of lading which is the receipt of the shipment . we always question the measurements from the port , we ask for pictures from the handling warehouse , and we try to re palletize the shipment to minimize the space. we have to pay all shipping costs based on the shipment size as well. we gave him options, to ship the goods as is, or to deliver some or all of it back to his house. ( I have Proof E-mail for that as well ) we have never said we will leave it on the dock , the dock doesn't belong to us, and storage would have applied,. we always give our clients the choice to decide if they want to ship their goods, we never force anyone, we understand that budget is a key , and not all clients can afford it , so we always try to help . Mr. Mature requested to ship the goods as is ( Proof of E-mail ) and we loaded it into a container, and I confirmed to Mr. Mature it was loaded. in the process, Mr. Mature failed to pay his shipping costs, and as act of responsibility , I removed his shipment from the container, because in the USA we offer 30 Days free storage , in the UK we do not, and I knew that if his shipment will arrive before his payment will be received, the shipment will occur storage charges. I have explained that to Mr. Mature as well ( proof by E-mail.) shipment from NY to UK takes 4-6 weeks when everything goes smooth . in this case, we had a delay due to reconfirming the shipment size , and assuring the client was comfortable with the shipment size, which is visible by the way . the rest of the delay was due to the client lack of payment ( Proof E-mail available as well ) Mr. Mature, I am deeply sorry that you had a bad experience, or maybe that it didn't work they way you expected it to work, but I was always here, always responsive, except the 4 days silent that you are talking about which were a holiday ( Email proof ). I advised you from our initial E-mails communications that your shipment is larger, I have explained that your shipping cost is based on size and I have asked you before we shipped it if it is ok to proceed or if you want it back at no cost to you . I also did everything to protect you from occurring storage fees in the UK due to your lack of payment, it took you over 3 months to pay your Invoice ( Proof E-mails for that we well ) .
Jul 31st, 2017