Capital One Bank

Worst expericnace branch need better KYC process ! Wasting my 2 hours for nothing bank need to learn how to acquire tech better !!!
Mar 31st, 2024

this bank advertises 24hr atm but thats a lie . Atm is available only when the bank is open, so during the hours of operation when tellers are in. Very inconvenient, especially cause they refer you to other ATMs in the area but they all charge you a fee smh.
Mar 20th, 2024

Customer service is very bad here, lines are super long. Not enough tellers. The tellers need training to how to speak to customers. Without customers they wouldnt even have a job. Dont recommend coming here @ Jamaica. Capital one in Flushing is so much better & with polite tellers. The teller named Gurpreet Kaur @ Jamaica is very snobby & very rude. She needs to be fired and shes not polite at all. Now ATMs has hours when you will be able to get cash out the machine, it should be 24 hours and not when the bank allows it.
Feb 22nd, 2024

Feb 18th, 2024

Disappointed that this is another bank that closes hours early now due to being in a low-income neighborhood and not caring about the minorities that support this bank. They used to have a security guard at night but now got rid of the 24/7 hours completely and close at 9 PM. So ridiculous as some people work late and have no choice but to use the ATMs past 9. Shame on you for opening a bank in a minority neighborhood, gladly taking our money, but not keeping it open for us. Yes people loiter but that's why you have security to get them trespassed. Unsurprisingly, the ones in better neighborhoods are still open.
Feb 13th, 2024